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Skills

  • SAP expertise
  • Ad development
  • Content Management Systems (CMS) Expertise
  • Strategic planning
  • Marketing campaign ROI optimization
  • Budget forecasting and management
  • SEM trend knowledge
  • Redirect monitoring
  • Client Retention Strategies
  • Customer service

Work Experiences

  • Advised clients on ADA-compliant web designs.
  • Built sustainable consulting channels.
  • Achieved results over 6 months.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 78% improvement in time-to-launch.
  • Delivered projects under budget.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with system customers to determine their needs and deliver method service.
  • Built long-lasting relationships with C-level stakeholders, leading to 54% increase in client retention year-over-year.

Summaries

  • Collaborative Web Consulting Manager.
  • Advised clients on ADA-compliant web designs.
  • Developing marketing initiatives, increasing business success, and increasing sales is something I've done before.
  • Advised clients on ADA-compliant web designs, reducing legal risks while improving accessibility and user experience for website visitors.
  • Consistently delivers results.
  • Costs were consistently reduced while profits were increased.
  • Boosts user satisfaction.
  • Dedicated to fostering positive customer relationships and increasing client retention through delivery of high-quality web consulting services.
  • Dedicated to fostering positive customer relationships.
  • Conducted in-depth SEO audits.

Accomplishments

  • Developed custom dashboards for monitoring client KPIs, enabling more accurate forecasting and reducing report generation time by 52%
  • Implemented A/B testing framework for e-commerce client, resulting in a 45% increase in overall conversion rates.
  • Redesigned user interfaces in collaboration with UX teams, improving accessibility scores by 73% and decreasing support tickets.
  • Collaborated with cross-functional teams to optimize site performance, resulting in a 82% reduction in page load times.
  • Trained a team of 14 in web consulting best practices, improving team productivity by 47% and enhancing project outputs.
  • Led a cross-department effort to automate reporting processes, cutting down manual tasks by 55% and freeing up resources.
  • Coordinated digital transformation initiatives, transitioning legacy systems to modern platforms and reducing technical debt by 69%.
  • Successfully managed end-to-end web consulting projects, yielding a 29% improvement in project delivery timelines for Cedar Works.
  • Achieved Lean, which led to implementation of best-in-class security protocols across all client web services.
  • Spearheaded SEO optimization efforts that led to a 74% increase in organic web traffic in the first 8 months.

Affiliations

  • Active participant in the global SEO Meetup community, attending Raleigh-based and virtual events to stay current in industry trends.
  • Certified as Salesforce Web Consultant — focusing on delivering web-based CRM solutions and efficiently bridging client data with digital strategies.
  • American Society of Safety Professionals
  • Society of Women Engineers
  • Member of Association for Computing Machinery (ACM) — focused on sharing best practices and cutting-edge research in web consulting technology.
  • American Medical Informatics Association
  • Active participant in the World Wide Web Consortium (W3C) working group, ensuring compliance with industry standards for web development in 2024.
  • International Association of Administrative Professionals
  • Certified expert in Adobe Experience Manager through Adobe’s Certification Program, completing training in 2015.
  • International Council of Nurses

Certifications

  • ITIL Foundation Certification by Axelos
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Information Systems Security Professional (CISSP) by (ISC)²
  • ServSafe
  • Google Ads Certification by Google Academy for Ads
  • Project Management Professional (PMP)
  • Digital Strategy and Leadership Professional (DSLP) by Digital Commerce Association
  • Certified Digital Project Manager (CDPM) by DPM Network
  • Certified Public Accountant (CPA)
  • Google Analytics Individual Qualification (GAIQ)

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