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Skills

  • Budget forecasting and management
  • Operational process improvement
  • eCommerce web consulting
  • Client relationship management
  • Problem resolution
  • Relationship development
  • Customer service
  • Regulatory compliance
  • Process improvement
  • Communications

Work Experiences

  • Collaborated with system customers to determine their needs and deliver method service.
  • Consulted on website conversion optimization strategies that drove a $182,000 increase in e-commerce revenue for 18 clients.
  • Conducted in-depth SEO audits for 12 enterprise clients.
  • Created scalable digital ecosystems.
  • Championed cross-department alignment.
  • Achieved a 70% decrease in renewal costs.
  • Achieved 72% revenue growth.
  • Delivered projects under budget.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Advised clients on ADA-compliant web designs, reducing legal risks while improving accessibility and user experience for website visitors.
  • Accelerated time-to-market for digital assets.
  • Dedicated to fostering positive customer relationships and increasing client retention through delivery of high-quality web consulting services.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Creative thinker with a proven track record in leveraging A/B testing processes to deliver significant improvements in website conversion rates.
  • Achieved a 24% increase in mobile traffic.
  • Boosts user satisfaction.
  • Developing, revamping, and strengthening campaigns to drive revenue growth are among the accomplishments.
  • Creative and results-oriented web strategist with expertise in optimizing conversion rates via A/B testing and multi-channel digital marketing strategies.
  • Web Consulting Manager with 17 years of successful budget management and strategic planning experience.

Accomplishments

  • Developed custom client reporting portals using Microsoft Excel, allowing real-time insights and reducing client escalations by 75%.
  • Successfully managed end-to-end web consulting projects, yielding a 29% improvement in project delivery timelines for Cedar Works.
  • Collaborated with team of 16 in the development of standard.
  • Collaborated with cross-functional teams to optimize site performance, resulting in a 82% reduction in page load times.
  • Implemented A/B testing framework for e-commerce client, resulting in a 45% increase in overall conversion rates.
  • Expertly facilitated stakeholder workshops to derive web design requirements, increasing client satisfaction by 65%.
  • Integrated advanced web analytics tracking using Google Analytics, improving data accuracy by 50% and boosting campaign ROI by 18%.
  • Achieved Lean, which led to implementation of best-in-class security protocols across all client web services.
  • Redefined customer web experiences through UX/UI enhancements, achieving 24% higher net promoter scores (NPS).
  • Standardized the use of Tableau for all client projects, increasing team efficiency by 72%.

Affiliations

  • Certified as Salesforce Web Consultant — focusing on delivering web-based CRM solutions and efficiently bridging client data with digital strategies.
  • Member of Association for Computing Machinery (ACM) — focused on sharing best practices and cutting-edge research in web consulting technology.
  • Board Member of the Interactive Advertising Bureau (IAB) — contributing to setting web standards and digital innovation strategies in 2019.
  • Member of International Web Association (IWA) — active since 2016, focusing on designing, developing, and deploying web solutions.
  • Active contributor to Content Marketing Institute (CMI) — attending and speaking at workshops related to content management strategy.
  • Certified member of the Customer Experience Professionals Association (CXPA) — focused on delivering digital experience solutions to drive engagement.
  • International Council of Nurses
  • Certified in Ethical Web System Design from framework — completed coursework focusing on ethical user interface building in 2021.
  • Member of Information Systems Audit and Control Association (ISACA) — gaining expertise in IT governance and web security threat reduction.
  • Toastmasters

Certifications

  • Certified Conversion Rate Optimization Specialist by CXL Institute
  • Google Mobile Sites Certification
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • ITIL Foundation Certification by Axelos
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP) by the Project Management Institute (PMI)
  • Certified Professional in Accessibility Core Competencies (CPACC) by IAAP
  • Certified Digital Consultant (CDC) by the Digital Marketing Institute

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