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Skills

  • Client progress monitoring
  • Knowledge of juvenile justice system
  • Trauma-informed care
  • Expertise in crisis intervention techniques
  • Client-centric care planning
  • Caseload management
  • Social skills teacher
  • Multidisciplinary team collaboration
  • Cultural competency in diverse client populations
  • Enhancing workflow efficiency

Work Experiences

  • Oversaw intakes and assessments that were family-centered, strengths-based, culturally competent, and individualized.
  • Led clients through effective therapeutic exercises combining Cognitive Behavior Therapy and Dialectical Behavior Therapy.
  • Used a variety of techniques to help patients with their therapy.
  • Achieved 69% goal completion rates.
  • Contributed to Excellence Award recognition for excellence in service delivery.
  • Collaborated with multidisciplinary teams to improve care coordination for eligible clients, increasing access to community resources by 69%.
  • Analyzed resource allocations.
  • Created performance reports analyzed by leadership to fine-tune resource allocations, cutting costs by $15 while maintaining service delivery.
  • Avoided unnecessary roadblocks.
  • Provided comprehensive case management services, which included developing treatment plans and connecting clients and their families with the right resources.

Summaries

  • Boosted workflow efficiency by 32%.
  • Adaptable Case Manager with strong problem-solving skills, instrumental in decreasing recidivism by 37% among formerly incarcerated clients.
  • In a variety of settings, capable of providing caring and methodological counseling services.
  • Portuguese is a bilingual mental health counselor who is fluent in both languages.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Case Management Counselor is a multi-talented Case Management Counselor who is consistently rewarded for planning and operational improvements.
  • Accomplished at conducting clinical assessments in order to develop effective treatment plans for patients.
  • Achieved a success rate of 64% for clients.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 49% goal completion rates among clients.

Accomplishments

  • Tracked and analyzed post-treatment outcomes, leading to a 28% improvement in long-term intervention success for Ironclad Systems.
  • Established comprehensive action plans focusing on behavioral change, contributing to a 74% improvement in client rehabilitation success rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented data-driven decision-making processes in case management which reduced case processing time by 42% during two years.
  • Resolved product issue through consumer testing.
  • Introduced regular client satisfaction surveys into case management processes, achieving a 65% improvement in feedback response and trust levels.
  • Reduced time to case resolution by 50% by revamping procedural documentation and making use of digital tracking systems.
  • Provided individualized service plans to clients experiencing homelessness, helping 12 clients transition into stable living situations over category.
  • Successfully advocated for and secured housing for 13 families facing eviction within metric, achieving 27% occupancy in the emergency housing program.
  • Delivered crisis interventions through the management of a 24/7 hotline, successfully de-escalating 17% of critical cases.

Affiliations

  • Therapeutic Communities of America (TCA)
  • American Psychological Association (APA)
  • National Association of Social Workers
  • American School Counselor Association (ASCA)
  • Association of Psychological Science (APS)
  • American Counseling Association (ACA)
  • Society of Women Engineers
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)

Certifications

  • CompTIA Security+
  • Certified Rehabilitation Counselor (CRC)
  • Project Management Professional (PMP)
  • Certified Family Life Educator (CFLE)
  • Cisco Certified Network Associate (CCNA)
  • Certified in Trauma Resilient Communities Practices
  • Certified Crisis Intervention Specialist (CCIS)
  • Certified Community Health Worker (CCHW)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)

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