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Skills

  • Supervision
  • Security systems
  • Client onboarding and education
  • Complex problem resolution
  • Insurance policy design
  • Asset protection expertise
  • Administrative support
  • Team building
  • Client referral portfolio growth
  • Email marketing

Work Experiences

  • Addressed complex claims issues.
  • Was able to quickly resolve program issues by conducting thorough research, process improvement, and risk assessment.
  • Responded quickly, usually within 13 hours when customers called with questions.
  • Assisted in the growth of a 3-person agency team.
  • Increased client retention by identifying premium discounts and increasing savings opportunities.
  • Improved operational efficiencies by researching problems and resolving issues quickly.
  • Achieved results within three years.
  • Kept my category knowledge up to date by doing risk assessment and performance reporting.
  • Analyzed financial performance of insurance products.
  • Aligned coverage with clients' level of risk.

Summaries

  • Achieved a 56% increase in satisfaction.
  • Knowledge of ServiceNow in depth, as well as strategic planning and vendor management abilities.
  • Expertise in insurance products, service, and customer needs has been demonstrated.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • 3 years of experience in commercial and personal insurance.
  • Connecting with business customers to meet account needs, drive growth, and increase retention is a strength.
  • Tableau and Asana experts with exceptional interpersonal skills.
  • Motivating leader who has built and managed standard teams in the past.
  • Data analysis in program settings and stakeholder engagement in team leadership settings.
  • Working with regulatory limits and metric department standards to handle requests via email, letter, phone calls, or in person is second nature to me.

Accomplishments

  • Achieved Six Sigma in 2022 and ensured 100% compliance with state regulations across all insurance sales activities.
  • Introduced customer feedback mechanisms via SAP, leading to a 66% improvement in overall client satisfaction scores.
  • Utilized a strong understanding of insurance regulations to help ensure a 62% compliance rate across all insurance policies processed.
  • Achieved 55% improved rates of first-call resolution by developing a more robust response process to client inquiries across all insurance products.
  • Conducted in-depth market analysis to identify emerging trends, leading to the creation of new insurance packages that increased new business by 47%
  • Enhanced policy retention rate by 78% through consistent communication and annual client coverage reviews.
  • Streamlined underwriting procedures for business insurance policies, decreasing processing time by 13 days and improving client turnarounds.
  • Offered risk assessments and insurance consultations that led to a reduction of premium costs by an average of 54% for high-risk policies.
  • Drove 42% improvement in phone and web inquiry response times by optimizing team workflows and technology integration.
  • Identified process inefficiencies and introduced a streamlined electronic filing process in QuickBooks that reduced policy documentation errors by 23%.

Affiliations

  • Guest Speaker, Local Insurance Compliance and Regulation Conference - 2018
  • Active Licensed Producer, National Insurance Producer Registry (NIPR) Oregon - 2017
  • Active Continuing Education Participant, Insurance Information Institute (III) Programs
  • Member, Society of Insurance Research (SIR)
  • Certificate Holder, Insurance Institute of America (IIA) General Insurance Program
  • Certified Risk Manager (CRM), The National Alliance for Insurance Education & Research - 2016
  • Insurance Commissioner Regulatory Review Participant, Massachusetts Office of Regulatory Compliance - 2023
  • Fellow, National Association of Professional Insurance Agents (PIA) Chicago
  • Member, CPCU Society Underwriting Interest Group
  • Member, Association Society of Professional Insurance Women (SPIW)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Associate in Insurance Services (AIS)
  • Claims Adjuster License
  • Accredited Advisor in Insurance (AAI)
  • Accredited Customer Service Representative (ACSR)
  • Associate in Risk Management (ARM)
  • Property and Casualty Insurance License (State-Specific)
  • Certified Insurance Counselor (CIC)
  • Chartered Property Casualty Underwriter (CPCU)
  • Ethics & Professional Conduct in Insurance Certification

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