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Skills

  • Administrative support
  • Office management
  • Credit and collections
  • Database administration
  • Accounting familiarity
  • 13 WPM typing speed
  • Scheduling
  • Human resource laws
  • Sage 50 US
  • Social media knowledge

Work Experiences

  • Aided in the planning of the event, including travel and logistical arrangements.
  • Effectively interacted with Security Administrative Assistant and Security Administrative Assistant, took detailed notes, and distributed minutes to all attendees in one year meetings.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Used stakeholder engagement and risk assessment to quickly resolve system issues, effectively reducing customer complaints by 15%.
  • Wrote business documents such as program, system, and process that were clear and professional.
  • Provided framework software support and training to the entire office, including troubleshooting and optimization.
  • Used Power BI to write a variety of letters, reports, and other documents.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Created a new data management system that reduced data retrieval time by 7%.

Summaries

  • Security Administrative Assistant delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Quality assurance and vendor management are examples of areas of expertise.
  • Offering 16 years of experience in customer relations management.
  • Customer service and conflict resolution skills are excellent.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Ability to work independently or in a team environment with a self-motivated work ethic.

Accomplishments

  • Built out and managed an enhanced electronic document control system that contributed to a 85% reduction in lost documents.
  • Trained new administrative staff on file security protocols and data entry accuracy, resulting in 8 months without data breaches.
  • Developed and maintained relationships with external vendors and security personnel to ensure smooth operations during emergencies.
  • Collaborated with customer success to audit facility security systems, identifying and remedying 10 vulnerabilities within the past year.
  • Achieved successful entry access system upgrade, reducing contact points by 50% and enhancing safety for 3 employees.
  • Led coordination for response to initiative, resulting in zero injuries and minimal damage to high-value assets.
  • Optimized administrative support for security managers through improved task scheduling, increasing productivity by 37%.
  • Streamlined the scheduling process for site patrols, improving coverage efficiency by 75% and reducing overtime costs.
  • Collaborated with IT team to implement new cyber-security measures, decreasing phishing attacks by 38% over two years.
  • Monitored real-time security systems and implemented policy changes that decreased response times to incidents by 49%.

Affiliations

  • International Information System Security Certification Consortium (ISC2)
  • Lions Club
  • InfraGard – Partnership between the FBI and the Private Sector
  • Digital Forensics Association (DFA)
  • CompTIA – Security Certifications Community
  • American Marketing Association
  • Security Services Industry Association (SSIA)
  • Data Protection Officer (DPO) Training Membership Group
  • Professional Background Screening Association (PBSA)
  • International Council of Nurses

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Security & Privacy Management Professional - process
  • Certified Security Compliance Specialist (CSCS)
  • CompTIA Security+
  • Certified Administrative Professional (CAP-OM) - Office Management Specialization
  • Visitor Tracking System Expert (VTSE) - standard Platform
  • Certified immediately life safety (CILS) - 2022 process

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