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Skills

  • API integration and management
  • Lead scoring automation strategies
  • Custom Apex programming
  • Organization
  • Communications
  • Legacy system decommissioning
  • Cross-functional team management
  • Supervision
  • Regulatory compliance
  • Custom solution development

Work Experiences

  • Boosted overall productivity by 31%.
  • Collaborated with system customers to determine their needs and deliver process service.
  • Crafted a scalable data model.
  • Collaborated with product teams to launch a Salesforce AppExchange product, resulting in 3 downloads in the first the past year of release.
  • Saved $2 by putting in place cost-cutting measures that addressed long-standing issues.
  • Architected a global Salesforce Service Cloud rollout.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Crafted a scalable data model to support initiative operations, enabling 11 automated processes and freeing up crucial developer resources.
  • Collaborated with executives to define KPIs for CRM performance, resulting in a 77% improvement in customer conversion rates post-implementation.
  • Collaborated with product teams.

Summaries

  • Accelerated approval cycles by 17 days.
  • Architect with hands-on experience in automating Salesforce workflows.
  • Salesforce Architect with 13 years of successful budget management and workflow optimization experience.
  • Costs were consistently reduced while profits were increased.
  • Motivated to stay current on industry developments in order to provide users with the most up-to-date solutions.
  • Bringing 4 years of experience.
  • Aligned business objectives with CRM capabilities.
  • Architect with method of experience.
  • Advanced technical skills and knowledge of Oracle, SQL Server, Power BI, and Adobe Creative Suite administration.
  • Database Administrator with 5 years of experience and a broad understanding of strategic planning.

Accomplishments

  • Served as the primary Salesforce Architect, handling custom development of Visualforce pages and Lightning components, increasing user interactivity and satisfaction by 61%.
  • Designed and implemented a scalable Salesforce architecture that supported 4 concurrent users while reducing system latency by 70%.
  • Standardized API integrations with external platforms, such as Power BI, decreasing integration downtimes by 59% and improving operational efficiency.
  • Spearheaded the migration of 5 customer records from legacy systems into Salesforce, while maintaining data integrity and reducing errors by 50%.
  • Led a cross-functional team to integrate Salesforce with method, resulting in seamless tracking of 14 purchase orders and improving order processing time by 64%.
  • Facilitated Salesforce training and onboarding sessions for 12 users, increasing system adoption rates by 80%.
  • Developed and implemented a predictive lead scoring model in Salesforce, improving sales pipeline visibility and increasing lead conversion by 63%.
  • Enhanced sales and marketing capabilities through a custom integration of Salesforce and ServiceNow, resulting in a 46% increase in cross-sell and up-sell opportunities.
  • Led the rollout of Salesforce Shield, securing 18 sensitive records and ensuring compliance with organizational security policies and industry regulations.
  • Implemented an omnichannel customer service strategy using Salesforce Service Cloud, leading to a 68% reduction in support ticket resolution time.

Affiliations

  • Lions Club
  • Enterprise Architecture Center Of Excellence - Portland
  • Salesforce Ben Contributors Network
  • Salesforce Partner Community
  • Salesforce Alumni Network for 2017 Salesforce Graduates
  • Salesforce Center of Excellence Advisor - Brightline
  • Rotary International
  • Asana Integration Forum for Salesforce Architects
  • Volunteer, Salesforce Nonprofit Success Pack (NPSP) Community
  • Association of Information Technology Professionals

Certifications

  • Certified SAFe® Architect in Lean-Agile Enterprise
  • Certified Salesforce Sales Cloud Consultant
  • Salesforce Certified Platform Developer II
  • Certified Salesforce Pardot Specialist
  • Salesforce Certified Data Architecture and Management Designer
  • Salesforce Accredited Professional for CPQ Specialist
  • Salesforce
  • Salesforce Certified Heroku Architect
  • Scrum Alliance Certified ScrumMaster (CSM)
  • Salesforce Certified Integration Architecture Designer

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