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Skills

  • Contract Negotiations with Suppliers
  • Employee reviews
  • Delegation
  • Customer service excellence
  • Supervision
  • Staff training and development
  • Conflict resolution
  • Business operations
  • Cost Control and Profit Optimization
  • Inventory management

Work Experiences

  • Scheduled employees for several months shifts, taking customer traffic and employee strengths into consideration.
  • Meticulously reported issues to higher management, which resulted in procedure.
  • By evaluating the effectiveness of system and process projects, I was able to increase profits.
  • Organized several months leadership workshops to teach team members about productivity best practices.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.
  • Played a key role in organizational transformation and implementation, and I was a part of a number of large-scale corporate restructurings that were successful.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Achieved a $10 reduction in energy costs annually by implementing sustainable energy solutions across kitchen operations.

Summaries

  • A pleasant personality and a customer-focused background, as well as knowledge of project management.
  • With 2 years of experience planning, leading, and improving data analysis functions, I am an enthusiastic leader.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Within Miscellaneous, senior Restaurant Co-Owner and outstanding performer in data analysis and strategic planning.
  • Restaurant Co-Owner who is meticulous and has 9 years of system experience.
  • Well-versed in data analysis and a stickler for deadlines.
  • Achieved 39% improvement in service time.
  • Strengths in strategic planning and budget management backed up by Miscellaneous training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Known for leading standard employees to complete procedure tasks and for success in method industries.

Accomplishments

  • Created a VIP dining program and exceeded membership goals by 8%, driving consistent, high-value repeat business.
  • Collaborated with team of 8 in the development of process.
  • Collaborated with local farms to create a seasonal menu, which resulted in Excellence Award recognition for sustainable dining.
  • Secured a liquor license for a second location, leading to a 79% increase in total beverage revenue.
  • Implemented a new online booking system, reducing no-show rates by 18% and improving reservation management.
  • Expanded catering services by 43% through strategic partnerships with local vendors and corporate clients.
  • Led a renovation project, staying within budget and increasing seating capacity by 79%, which resulted in greater revenue per service.
  • Revised staff training materials to align with industry best practices and ensure consistent delivery of exceptional guest experiences.
  • Revamped restaurant interior design, enhancing ambiance and contributing to a 60% growth in customer reservations.
  • Partnered with health-conscious brands to expand vegan and gluten-free menu options, resulting in a 45% increase in health-focused customers.

Affiliations

  • International Council of Nurses
  • American Society of Safety Professionals
  • Toastmasters
  • National Restaurant Association (NRA)
  • Coalition of Independent Restaurants and Businesses
  • Institute of Hospitality
  • Project Management Institute
  • National Association of Catering and Events (NACE)
  • Institute of Culinary Education (ICE) Alumni Group
  • International Association of Administrative Professionals

Certifications

  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Restaurant Financial Management Certificate from Summit Group
  • Certified Public Accountant (CPA)
  • Apple Certified Associate (ACA)
  • Restaurant Startup and Growth Certification from Northwind
  • Certified Specialist of Wine (CSW) from Society of Wine Educators
  • SHRM Certified Professional (SHRM-CP)
  • Certified Hospitality Supervisor (CHS) from process

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