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Skills

  • Communications
  • Project organization
  • Problem resolution
  • Effective communication skills
  • Data report generation (Power BI)
  • Application status tracking
  • Applicant engagement
  • High-volume application processing
  • Attention to detail
  • Documentation and paperwork

Work Experiences

  • Collaborated with academic departments to ensure curriculum details in enrollment materials were accurate and up to date.
  • Reviewed applications for various aid programs and determined which individuals met the eligibility requirements.
  • Contributed to a reduction in drop-off rates by 48%.
  • Coordinated student orientation sessions.
  • Addressed financial aid inquiries.
  • Assisted over 12 prospective students.
  • Conducted personalized email campaigns.
  • Collaborated with the finance department to ensure all tuition payments and financial aid applications were included during the enrollment process.
  • Used social media platforms such as method and procedure to promote and market services.
  • Achieved target goals within 2022.

Summaries

  • Supportive Eligibility Specialist with a strong commitment to customer service and extensive application engagement.
  • Costs were consistently reduced while profits were increased.
  • Professional with experience in job interview techniques and Power BI who is responsive and dependable.
  • Employers and community organizations are contacted to identify job opportunities for clients.
  • Collaborated with academic departments.
  • Enrollment Assistant is a multi-talented Enrollment Assistant who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at streamlining documentation processes.
  • Proficient at administering framework assessments, analyzing client and job data, and maintaining client files.
  • Adaptable and quick learner with expertise in high-volume application processing, reducing paperwork errors by 45% through innovative systems use.

Accomplishments

  • Maintained exceptional organization of digital and physical applicant records, resulting in a 81% decrease in lost or misplaced documents.
  • Supported student onboarding and transition, assisting 9 new students through the application and acceptance process, enhancing overall program satisfaction.
  • Processed and tracked application data using QuickBooks, improving operational efficiency by automating follow-up communication protocols.
  • Developed and executed an outreach campaign that increased enrollment inquiries from underserved communities by 41% in 2016.
  • Analyzed enrollment data to identify trends in missed deadlines, contributing to a 24% increase in on-time application submissions in 2020.
  • Utilized method to track student inquiries and follow-ups, ensuring that 28% of prospective students received timely responses.
  • Trained new staff members in the use of Power BI, leading to a 79% improvement in operational capacity for the admissions team.
  • Developed an enrollment dashboard using SAP, allowing admissions staff to visually monitor applicant progress and achieve 85% faster issue resolution.
  • Facilitated acceptance processing by implementing a secure e-signature system in 2015, reducing acceptance paperwork time by 15 days.
  • Collaborated with marketing team to introduce a social media campaign, generating an uptick of 13% in inquiries from high school seniors within the Raleigh area.

Affiliations

  • Strategic Enrollment Management Community
  • Association for the Study of Higher Education (ASHE)
  • Association for Computing Machinery
  • International Enrollment Management (IEM)
  • Jaycees
  • EducationUSA
  • Council for the Advancement and Support of Education (CASE)
  • Customer Relationship Management Consortium
  • Society of Women Engineers
  • Association of International Educators (NAFSA)

Certifications

  • Google Analytics for Higher Education Certification
  • Certified Admissions Professional (CAP) - National Association for College Admission Counseling (NACAC)
  • CompTIA Security+
  • Certified Student Affairs Educator (CSAE) - Summit Group
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Higher Education Marketing Specialist (CHEMS) - AMA
  • Google Certified Professional Cloud Architect
  • Certified Data Analytics Specialist for Higher Education (CDASH) - Northwind
  • Advanced Certification in Applicant Tracking Systems (ATS) - Power BI
  • Certified Public Speaking Professional (CPSP) - Harbor & Co.

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