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Skills

  • Database management
  • Documentation and paperwork
  • Project organization
  • Regulatory compliance
  • Customer service
  • First Aid/CPR
  • Effective communication skills
  • Lead generation strategies
  • Public speaking and presentations
  • Attention to detail

Work Experiences

  • Collaborated with career services and academic advisors.
  • Collaborated with academic departments.
  • Contributed to increased diversity in the applicant pool.
  • Collaborated with the marketing department.
  • Contributed to a 59% increase in enrollment.
  • Provided re-employment services, job clubs, and job search assistance, as well as job-seeking skills training in group and individual settings.
  • Clarified complex financial aid processes.
  • Adjusted recruitment efforts accordingly.
  • Assisted over 6 prospective students with detailed program and financial aid inquiries, contributing to a 82% increase in enrollment.
  • Collaborated with admissions counselors.

Summaries

  • Clear understanding of data analysis and quality assurance as well as data analysis training.
  • Professional with experience in job interview techniques and Power BI who is responsive and dependable.
  • Collaborative and customer-oriented Enrollment Assistant.
  • Conducted orientations.
  • Achieved results in 2015.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept at streamlining documentation processes, leading to a reduction in required paperwork submission times by 28%.
  • Dedicated to expanding job opportunities by forging strong bonds with employers and job seekers.
  • Employers and community organizations are contacted to identify job opportunities for clients.
  • Collaborated with academic departments.

Accomplishments

  • Developed and executed an outreach campaign that increased enrollment inquiries from underserved communities by 41% in 2016.
  • Initiated a program-wide CRM improvement project that automated applicant outreach, leading to a 43% lift in response times from prospective students.
  • Managed and resolved over 14 incomplete or inaccurate applications monthly, achieving a 70% reduction in processing delays.
  • Analyzed enrollment data to identify trends in missed deadlines, contributing to a 24% increase in on-time application submissions in 2020.
  • Facilitated acceptance processing by implementing a secure e-signature system in 2015, reducing acceptance paperwork time by 15 days.
  • Collaborated with marketing team to introduce a social media campaign, generating an uptick of 13% in inquiries from high school seniors within the Raleigh area.
  • Encouraged diversity and inclusion across the application process by implementing resources in multiple languages, increasing applicant diversity by 31% from 2016 to 2017.
  • Assisted more than 10 applicants daily with inquiries and issues, maintaining a student satisfaction rate of 30% while adhering to tight deadlines.
  • Led a workstream creating an online FAQ and self-service center for applicants, resulting in a 71% decrease in routine inquiries via email.
  • Streamlined and digitized the enrollment document submission process, reducing data entry errors by 70% and cutting processing time by 15 days.

Affiliations

  • Project Management Institute
  • University Enrollment Management Professionals Network
  • International Council of Nurses
  • Institutional Research Association (IRA)
  • National Student Clearinghouse (NSC)
  • American Society for Training & Development (ASTD)
  • Association for Computing Machinery
  • Society for College and University Planning (SCUP)
  • Council for Higher Education Accreditation (CHEA)
  • Jaycees

Certifications

  • Customer Service Representative (CSR) Certificate - metric
  • Advanced Excel for Admissions Professionals - Ironclad Systems
  • Certified Admissions Professional (CAP) - National Association for College Admission Counseling (NACAC)
  • Google Analytics for Higher Education Certification
  • Effective Student Outreach Training (ESOT) - Brightline
  • Certified Academic Advising Professional (CAAP) - NACADA
  • Certified Student Affairs Educator (CSAE) - Summit Group
  • Certified International Student Advisor (CISA) - method
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Advanced Certification in Applicant Tracking Systems (ATS) - Power BI

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Rachel B.Applying for grad programs.

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