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Skills

  • Customer service
  • Child welfare collaboration
  • Evidenced-based interventions
  • Case management
  • Client relationship management
  • Trauma-informed care
  • Behavior pattern recognition
  • Operational improvement
  • Family therapy techniques
  • De-escalation techniques

Work Experiences

  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Answered 5 phone calls per 6 months to assist customers.
  • Kept my system knowledge up to date by doing quality assurance and vendor management.
  • Achieved a 7% increase in reported improvements in family relationships.
  • Taught clients and members of the community about mental and physical illness, substance abuse, medication-assisted treatment, and community resources.
  • Microsoft Excel was delivered to customer locations by me.
  • Achieved a 74% increase in client satisfaction scores.
  • Achieved a 72% decrease in in-class interruptions for referred students.
  • Achieved Employee of the Year for outstanding contributions to family therapy programs through innovative treatment methodologies.
  • Achieved a 19% improvement in family cohesion.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Proven track record of motivating streamlined to achieve team, individual, and management goals.
  • Achieved 34% faster case resolutions.
  • Accomplished in training and supervising 18 clinicians in FFT techniques, resulting in a 56% increase in treatment consistency and therapeutic outcomes.
  • Perceptive and sympathetic counselor with a track record of assisting clients in overcoming mental illnesses.
  • Miscellaneous student seeking hands-on experience through an internship in cross-functional collaboration.
  • Knowledge of Microsoft Excel in depth, as well as strategic planning and vendor management abilities.
  • Licensed Family Therapist with 5 years of experience assisting families in improving their functioning.
  • Achieved 82% improvement in family cohesion.
  • Communicative and team-oriented, with Tableau expertise.

Accomplishments

  • Organized and hosted quarterly family engagement seminars, resulting in a 32% improvement in overall family communication effectiveness.
  • Enhanced client feedback mechanisms, increasing client satisfaction rates to 17% within 12 months by adjusting therapeutic approaches based on feedback.
  • Developed a client referral pipeline that integrated local services, improving family resource utilization and decreasing service drop-out rates by 81%.
  • Developed data-driven family therapy interventions that contributed to a 28% decrease in out-of-home placements over a 13-month period.
  • Successfully advocated for increased state funding by demonstrating the long-term cost benefits of FFT, securing an additional $8 over 16 years.
  • Authored new therapeutic guidelines for case management, reducing documentation time by 3 hours per case while maintaining compliance with state regulations.
  • Reported on program success metrics to stakeholders, leading to the renewal of 2-year grants that contributed $4 to expanding therapeutic resources.
  • Implemented FFT evidence-based practices, resulting in a successful reintegration of 11 families into their communities and a 49% reduction in reoccurring issues.
  • Collaborated with school-based mental health professionals, resulting in improved coordination and a 59% increase in on-time therapeutic review meetings.
  • Facilitated group therapy sessions focused on improving family communication and conflict resolution, leading to a 29% decrease in crisis hotline calls.

Affiliations

  • American Association for Marriage and Family Therapy (AAMFT) – Member since 2020
  • Local Department of Children and Family Services – FFT Trainer and Team Leader since 2021
  • Community Health Worker Association of Boston – Collaborator on Family Crisis Programs since 2017
  • Collaborative Family Healthcare Association (CFHA) – Member and Conference Attendee in 2023
  • National Alliance on Mental Illness (NAMI) – Volunteer and Workshop Leader in 2020
  • Council for Accreditation of Counseling & Related Educational Programs (CACREP) – Accredited Program Graduate in 2022
  • Family-Focused Treatment Association (FFTA) – Network of Experts for Evidence-Based Family Therapy Methods
  • Association for Play Therapy – Specialized in Integrating Therapeutic Play for At-Risk Youth
  • Mental Health America (MHA) – Ongoing education on family therapy techniques since 2023
  • National Council on Family Relations (NCFR) – Credentialing as a Certified Family Life Educator (CFLE) in 2020

Certifications

  • Certified Addictions Treatment Counselor (CATC)
  • Certified Rehabilitation Counselor (CRC)
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Interdisciplinary Family Therapy Collaboration Certificate (IFTCC)
  • CompTIA Security+
  • Family Therapy Certification from process 2018
  • American Association for Marriage and Family Therapy (AAMFT) Approved Supervision Designation
  • Certification in Dialectical Behavior Therapy (DBT) for Families
  • Dual Diagnosis Capability in Addiction Treatment (DDCAT) Certification

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