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Division Assistant resume examples

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Skills

  • Credit and collections
  • Meeting minutes
  • Writing reports
  • Human resource laws
  • Payroll and budgeting
  • Process improvement
  • Sorting and labeling
  • Office management
  • AP/AR proficiency
  • Report analysis

Work Experiences

  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Created a new data management system that reduced data retrieval time by 6%.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Used performance reporting and strategic planning to quickly resolve framework issues, effectively reducing customer complaints by 16%.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Division Assistants and clients.
  • Wrote business documents such as standard, initiative, and program that were clear and professional.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Achieved 63% fewer payroll errors in 2015.

Summaries

  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Agendas are well-prepared, meetings are well-scheduled, and action items are followed up on.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • For standard, a detail-oriented Records Specialist capable of coordinating digital and physical records.
  • With 9 years of experience as Division Assistant in Chicago, I am organized and hardworking.
  • Division Assistant delivers key clerical support to internal teams, customers, vendors, and other stakeholders in an efficient and accurate manner.
  • Division Assistant is an attentive and personable administrative support professional with 16 years of experience in fast-paced office environments.

Accomplishments

  • Achieved ITIL certification in 2024, enhancing proficiency in Power BI and providing technical assistance to operations.
  • Improved customer service response times by implementing a priority ticketing system that lowered emails awaiting action by 16 daily.
  • Facilitated successful delivery of 9 executive presentations, including materials for Board of Directors and stakeholders, ensuring 100% deadline adherence.
  • Led the process redesign for managing office supply inventory, resulting in cost savings of $5 annually by minimizing excess procurement.
  • Enhanced accuracy of department records by auditing and updating over 6 entries, aligning data with updated company standards.
  • Supported the successful execution of category attended by 3+ participants, handling all logistical arrangements and post-event feedback collection.
  • Designed and distributed digital guides for internal use, improving team self-sufficiency and reducing helpdesk inquiries by 60%.
  • Created and maintained comprehensive documentation for HubSpot, resulting in a 74% reduction in time spent on onboarding new employees.
  • Supported recruitment efforts by managing candidate schedules and coordinating interviews, which resulted in a 18% faster hiring process.
  • Organized and led asynchronous team meetings for 3+ remote employees across 17 time zones, ensuring equal participation and collaboration.

Affiliations

  • International Facility Management Association (IFMA) for Office Administrators
  • Rotary International
  • Project Management Institute (PMI) OSHA Chapter
  • Society of Women Engineers
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • Freemason
  • Women in Admin Leadership Network
  • Office Dynamics International (ODI) Workplace Productivity Alliance
  • Administrative Assistants and Secretaries Association (AASA)

Certifications

  • Microsoft Office Specialist (MOS) - Excel 2018
  • Certified Administrative Professional (CAP)
  • Certified Public Accountant (CPA)
  • Salesforce
  • Certified Meeting Professional (CMP)
  • CompTIA Security+
  • Certified Fraud Examiner (CFE)
  • Certified Digital Marketing Professional (CDMP)
  • Google Data Analytics Professional Certificate
  • Cisco Certified Network Associate (CCNA)

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