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Skills

  • Data-driven decision making
  • Project organization
  • Process improvement
  • Problem resolution
  • Operational improvement
  • Cost-reduction initiatives
  • Staff management
  • Team management
  • Customer service
  • First Aid/CPR

Work Experiences

  • Taught Managing Supervisors and Managing Supervisors effective customer service techniques, resulting in a 15% increase in client satisfaction.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Accomplished this within 2024.
  • Welcomed new members and established and updated memberships in Northwind procedure programs.
  • Oversaw a group of 10 framework associates who dealt with the department's daily and complex requirements.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Aligned company objectives strategically.
  • Increased employee morale and decreased turnover by 6%.
  • Created budgets and prepared quotes for new products and services.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.

Summaries

  • Managing Supervisor with 7 years of successful strategic planning and process improvement experience.
  • Competent offerings, pricing, and market positioning, as well as demonstrated SAP expertise.
  • Forward-thinking manager with 5 years of manufacturing project management experience.
  • Strengths in vendor management and project management backed up by Miscellaneous training.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Bringing 6 years of industry experience to Lakeside Partners, and ready to take on a challenging, growth-oriented role.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Managing Supervisor.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.

Accomplishments

  • Maximized operational efficiency by restructuring internal workflows, resulting in a 19% increase in overall productivity.
  • Documented and resolved framework which led to metric.
  • Mentored a team of 13 supervisors, leading to 35% improvement in leadership capabilities and internal promotions within two years.
  • Enhanced profits by negotiating vendor deals and reducing material costs by $13, while maintaining high product quality standards.
  • Trained and mentored 17 direct reports, leading to a 73% improvement in team performance and a Excellence Award for customer service excellence.
  • Developed and delivered 17 training programs that increased team retention rates by 47% and enhanced employee engagement scores.
  • Managed crisis resolution efforts during program, mitigating risks and ensuring business continuity for 13 teams.
  • Increased client portfolio by 35% through strategic relationship management and business development outreach in key markets.
  • Efficiently managed a $13 budget, allocating resources effectively resulting in operational cost savings of 82% within the fiscal year.
  • Collaborated with team of 14 in the development of procedure.

Affiliations

  • Toastmasters
  • Enterprise Risk Management Academy
  • National Management Association (NMA)
  • American Management Association (AMA)
  • Society for Professional Excellence in Leadership
  • Society of Human Resource Management
  • International Federation of Professional Risik Managers (IFPRM)
  • Global Association for Quality Management (GAQM)
  • International Association of Facilitators (IAF)
  • International Institute of Business Analysis (IIBA)

Certifications

  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Senior Certified Professional (SHRM-SCP) - 2022
  • Certified Safety Professional (CSP) - BCSP
  • Advanced Management Program (AMP) - process
  • Executive Leadership Certificate - framework
  • Corporate Training Certification Program - metric (Denver)
  • Certified Leadership and Management Professional (CLMP) - Northwind
  • Google Certified Professional Cloud Architect
  • Leadership in Project Management - 2023

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