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Skills

  • Report writing and documentation
  • Data-driven decision making
  • MS Office
  • Financial reporting and analysis
  • Business Administration
  • Problem resolution
  • Client Satisfaction Improvement
  • Resource Allocation Optimization
  • Program management
  • Operational improvement

Work Experiences

  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across initiative calendars and programs.
  • Created process and system reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Achieved standard program certification one month ahead of schedule.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that method operations ran smoothly.
  • Oversaw a group of 12 category associates who dealt with the department's daily and complex requirements.

Summaries

  • To take on a new role in a process setting, I'm ready to offer exceptional leadership and planning abilities.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.
  • Dedicated to providing high-quality services and products.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.

Accomplishments

  • Delivered timely and accurate quarterly program reports to Harbor & Co., facilitating critical funding renewals.
  • Developed contingency plans for method and proactively addressed logistical challenges, ensuring 41% on-time output delivery.
  • Spearheaded procurement activities for method, driving cost savings of 27% by streamlining vendor negotiation processes.
  • Documented and resolved system which led to standard.
  • Revamped workflow protocols, resulting in a 71% reduction in project cycle times for key initiatives within the organization.
  • Collaborated to develop long-term outreach strategies resulting in metric, assisting in program visibility and community engagement.
  • Led the reorganization of workflows for team leadership, achieving 17% reduction in administrative delays.
  • Designed and facilitated training programs, improving the knowledge base of 9 field staff by 30% and driving performance improvements.
  • Supervised daily operations for 13 ongoing programs, ensuring resource alignment, resulting in operational savings of 69% within 2018.
  • Led development efforts for grant proposals and funding applications, resulting in 4 funding secured within 2024.

Affiliations

  • National Council of Nonprofits
  • American Society for Public Administration (ASPA)
  • The Society for Social Work and Research (SSWR)
  • The Education Leaders Council
  • Society of Women Engineers
  • Project Management Institute
  • American Planning Association (APA)
  • American Marketing Association
  • International Public Management Association for Human Resources (IPMA-HR)
  • International Association of Administrative Professionals

Certifications

  • Certified Leadership and Management Professional (CLMP) by Cedar Works
  • Certified Public Accountant (CPA)
  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Certified Public Accountant
  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Human Resources Management Certificate by metric
  • Project Management Professional (PMP)
  • Certified in Grants Management (CGMS) by metric

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