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Skills

  • Automotive sales expertise
  • Handling customer objections
  • System equipment
  • Phone and online lead conversion
  • Digital marketing for automotive dealerships
  • Problem-solving during negotiations
  • Team building
  • Microsoft applications proficiency
  • Team management
  • Lead generation

Work Experiences

  • Increased the team's revenue by over $6 in sales.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Achieved $6 in upsells on extended warranties and aftermarket products during vehicle delivery engagements.
  • Closed on multiple premium vehicle deliveries from walk-in customers, resulting in an immediate 15% increase in daily showroom sales.
  • Handled customer inquiries over the phone and via email.
  • Assisted the marketing team in the creation of specialized promotions, which led to an additional 68% of vehicle sales within 2023’s quarterly report.
  • Was in charge of issuing receipts and processing refunds, credits, and exchanges.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Managed a team of 9 salespeople in high-volume settings.
  • Achieved 56% year-over-year sales growth by tailoring vehicle options to customer profiles.

Summaries

  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • An accomplished New Vehicle Sales Consultant with demonstrated proficiency in sales negotiation and closing high-margin deals, helping my dealership achieve 3% higher than forecasted revenue.
  • Within Miscellaneous, senior New Vehicle Sales Consultant and outstanding performer in client relations and cross-functional collaboration.
  • Skilled at generating sales through the use of modern marketing techniques.
  • Costs were consistently reduced while profits were increased.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Achieved results over the past 16 years.
  • Sales leader who is both collaborative and competitive and is focused on results.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Achieved consistent sales growth.

Accomplishments

  • Led targeted marketing initiatives that increased dealership’s online inquiries by 17% and contributed to higher showroom foot traffic.
  • Negotiated financing offers with customers, resulting in an increase of 36% in back-end product sales, further driving profitability.
  • Collaborated with team of 4 in the development of metric.
  • Established a new trade-in program that expanded vehicle options, increasing monthly inventory turnover by 58%.
  • Drove a 79% increase in trade-in deals by providing personalized vehicle trade-in valuations and strategic consultations.
  • Introduced a data-driven approach to track customer buying patterns, resulting in a more effective sales strategy and a 42% boost to closing rates.
  • Developed rapport with clients post-purchase to boost post-sales satisfaction, contributing to an increase in repeat buyers by 53%.
  • Created a streamlined sales process that cut the average transaction time by 44%, enhancing customer experience and boosting sales throughput.
  • Consistently maintained top rankings for customer satisfaction scores, achieving 22% positive feedback on official dealership surveys.
  • Worked with marketing team on dealership-specific promotions, leading to 61% boost in dealership showroom traffic during promotional periods.

Affiliations

  • Luxury Sales Certification Program
  • International Association of Administrative Professionals
  • Certified Sales Professional (CSP) designation through Manufacturers Alliance for Productivity and Innovation (MAPI)
  • Earned Automotive Sales Leadership Awards – 2016
  • Automotive Fleet & Leasing Association (AFLA)
  • Professional Development Workshops with metric Industry Experts
  • Lions Club
  • Society of Human Resource Management
  • Association for Computing Machinery
  • Elite Sales Academy Graduate Program

Certifications

  • Miracle Closing Techniques Certification for Auto Sales Professionals
  • Certified Auto Finance and Insurance Specialist (CAFIS)
  • Certified Business Analysis Professional (CBAP)
  • Certified Sales Leadership Professional (CSLP)
  • Project Management Professional (PMP)
  • Certified Referral Marketing Specialist - Automotive Focus
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Retail Sales and Marketing Specialist Certification

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