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Skills

  • Customer retention strategies
  • Business Development
  • Customer empathy and active listening
  • Communications
  • Product knowledge on Summit Group vehicles
  • Problem-solving during negotiations
  • Cross-department collaboration
  • Microsoft applications proficiency
  • System equipment
  • Supervision

Work Experiences

  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Increased sales by 13% by providing purchase advice and promoting additional products.
  • Helped customers by answering their questions and completing their requests.
  • Achieved a 55% decrease in response time.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Assisted the marketing team in the creation of specialized promotions, which led to an additional 68% of vehicle sales within 2023’s quarterly report.
  • Achieved results within 2 months.
  • Boosted revenue by $13 during 2021.
  • Built specialized customer profiles.

Summaries

  • Automotive Sales Associate who excels at consultative selling techniques.
  • Automotive Sales Associate with a track record of consistently exceeding sales quotas.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Automotive Sales Associate with a strong focus on service, sales, and quality.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Skilled at generating sales through the use of modern marketing techniques.
  • Extensive inventory management and shipment processing experience.
  • Adept at utilizing CRM tools.
  • Within Miscellaneous, senior New Vehicle Sales Consultant and outstanding performer in client relations and cross-functional collaboration.
  • An accomplished New Vehicle Sales Consultant with demonstrated proficiency in sales negotiation and closing high-margin deals, helping my dealership achieve 3% higher than forecasted revenue.

Accomplishments

  • Trained 15 new sales employees on sales techniques and customer relationship management, improving team-wide sales performance by 23%.
  • Established a new trade-in program that expanded vehicle options, increasing monthly inventory turnover by 58%.
  • Collaborated with team of 4 in the development of metric.
  • Leveraged CRM software to conduct proactive lead nurturing, resulting in 13 new deals closed monthly and improved post-sale service touchpoints.
  • Developed a customer referral program that resulted in 18 additional clients per month, contributing to a 36% increase in gross profit.
  • Developed rapport with clients post-purchase to boost post-sales satisfaction, contributing to an increase in repeat buyers by 53%.
  • Introduced a data-driven approach to track customer buying patterns, resulting in a more effective sales strategy and a 42% boost to closing rates.
  • Achieved 18 units sold in one year, surpassing dealership sales expectations by 22%.
  • Monitored performance analytics to adjust sales tactics, leading to a 81% increase in conversion rates and customer retention.
  • Achieved 83% of monthly sales targets by implementing tailored customer engagement strategies and efficient time management.

Affiliations

  • National Association of Minority Auto Dealers (NAMAD)
  • Small Business Association Dealer Initiative (SBADI)
  • International Council of Nurses
  • Society of Automotive Engineers (SAE)
  • Certified Sales Professional (CSP) designation through Manufacturers Alliance for Productivity and Innovation (MAPI)
  • National Independent Automobile Dealers Association (NIADA)
  • American Association of Inside Sales Professionals (AA-ISP)
  • Automotive Sales Certification through initiative Training Program
  • Professional Sales Association (PSA)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Dealership Operations Manager
  • Miracle Closing Techniques Certification for Auto Sales Professionals
  • General Motors (GM) Sales Consultant Certification
  • Certified Auto Finance and Insurance Specialist (CAFIS)
  • Certified Automotive Remarketing Professional (CARP)
  • Cisco Certified Network Associate (CCNA)
  • Marketing and Digital Promotions in the Automotive Industry - Certificate Program
  • Certified Automotive Marketing Professional (CAMP)
  • Certified Specialist in Automotive Finance (CSAF)
  • Google Certified Professional Cloud Architect

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