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Skills

  • Relationship development
  • Resource distribution
  • Event planning and execution
  • Customer service
  • Vendor relationship building
  • Process improvement
  • Conflict resolution and de-escalation
  • Business operations
  • Team management
  • Communications

Work Experiences

  • Built trust with parents.
  • De-boarded passengers for their safety and to repair attraction equipment so that it could function properly.
  • Achieved a 42% reduction in overall costs.
  • Attended to guest needs, such as food and beverage service, improving customer satisfaction ratings by 17%.
  • Achieved zero discrepancies.
  • Accommodated up to 6 additional attendees per event.
  • Gave guests clear directions so they could find attractions, restaurants, and restrooms quickly.
  • Provided excellent customer service by quickly resolving issues and paying close attention to details.
  • Dealt with any concerns or complaints from guests and kept supervisors informed of any escalating situations.
  • Disinfected rides by wiping down handles and removing trash to prevent the spread of germs.

Summaries

  • Communicative and team-oriented, with Jira expertise.
  • Active leader with excellent communication and collaboration skills.
  • Dedicated to preventing accidents and promoting a healthy environment.
  • Proficient in promoting procedure by leveraging risk assessment and performance reporting knowledge.
  • ITIL certified
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Birthday Party Attendant.
  • Bringing 17 years of program experience as well as strong troubleshooting abilities.
  • Expert in program with a strong aptitude for launched and coordinated.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Ability to recognize process issues and integrate system solutions to achieve process.

Accomplishments

  • Translated feedback from both child and parent attendees into actionable insights that helped refine future party templates, improving guest satisfaction by 37%.
  • Developed tailored, age-appropriate games and activities that kept children engaged for over 15 hours, leading to an Outstanding Service Award within the 2017.
  • Introduced digital invitation system via Adobe Creative Suite, resulting in increased confirmation rates and an 9 reduction in party no-shows.
  • Provided ongoing support to the sales team by recommending competitive pricing strategies for premium birthday packages, increasing high-end package sales by 49% in 2021.
  • Organized seasonal themed events such as procedure, resulting in an increased number of bookings by 54% during that timeframe.
  • Effectively trained new party attendants on safety protocols and efficient event management, significantly reducing customer complaints and delays.
  • Handled real-time client communications during events through HubSpot, ensuring immediate resolutions for guest concerns and maintaining a flawless event experience.
  • Worked with multiple vendors to source quality supplies and decorations for birthdays, maintaining positive vendor relationships and ensuring smooth daily operations.
  • Collaborated with internal teams to meet weekly event quotas, consistently surpassing target goals by 82% and boosting company revenue.
  • Handled unforeseen scheduling or weather disruptions with creative contingency plans, improving client satisfaction by 55%.

Affiliations

  • Member of Alumni Network for metric Event Planning Program, sharing resources and collaborating on children’s entertainment trends.
  • Certified Children's Event Planner with the Global Event Planning Association (GEPA), specializing in themed family and children’s parties.
  • Volunteer for metric Community Center’s monthly children’s event, overseeing all aspects of event setup and guest management.
  • Ambassador for Boston Party Services Association, improving outreach to clients and engagement with potential event vendors.
  • Member of the National Association for Catering and Events (NACE), actively engaging in event management improvement strategies since 2015.
  • Active member of the Customer Experience Professionals Association (CXPA), focusing on improving guest satisfaction and repeat bookings.
  • Volunteer with metric Parks Department’s Birthday Party Booking Initiative, assisting in organizing outdoor themed parties for local residents.
  • Active learner in the Hospitality Guild’s Event Management courses, with a focus on improving service quality and client engagement at social events.
  • Member of Event Management Software Users Group, utilizing SAP to streamline event scheduling and supply chain coordination.
  • Certified in Conflict-Resolution Strategies for Events through Northwind, with a focus on resolving guest disputes for children’s parties.

Certifications

  • Conflict Management Strategies for Event Staff program
  • CompTIA Security+
  • American Academy of Financial Management (AAFM)
  • Google Certified Professional Cloud Architect
  • Group Facilitation Certificate Northwind
  • Certified Wedding & Event Planner (CWP) process
  • Certification in Children's Behavior Management Lakeside Partners
  • Child and Youth Program Assistant Certification Northwind
  • ServSafe
  • Early Childhood Education Certification (ECE) - Meridian

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