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Skills

  • Cost control and budget management
  • Relationship development
  • Process improvement
  • Critical thinking in high-pressure situations
  • Continuous improvement programs
  • Effective communication with senior management
  • Budgets
  • Problem resolution
  • De-escalation strategies
  • Multi-agency collaboration

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported Workday to 18 months customer locations.
  • Double-checked that all visitors had proper identification and were not carrying any contraband before entering the institution.
  • Authored standard operating procedure manuals.
  • Collaborated with product.
  • Collaborated with finance to develop rehabilitation programs that increased post-release employment by 48%.
  • Acted as the key liaison for communication.
  • Assisted in the recruitment and promotion process for correctional officers, ensuring merit-based advancement and diversity goals were met.
  • Conducted shift briefings, delivering critical updates on inmate risks, staff safety, and operational challenges, ensuring informed staff decision-making.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Certified in first aid and CPR, as well as the ability to recognize and diffuse potentially dangerous situations.
  • When necessary, proficiency in the use of self-defense techniques and weapons.
  • Accomplished Correctional Officer Lieutenant with proficiency in audit and inspection preparedness, ensuring standards are met with minimal disruptions to operations.
  • Achieved a 30% reduction in grievances.
  • Within Law Enforcement and Security, senior Correctional Officer Lieutenant and outstanding performer in strategic planning and budget management.
  • Achieved facility savings of $7.
  • Achieved a 79% success rate in metric.
  • Advocated for continuous improvement in the corrections field.
  • Clear understanding of quality assurance and budget management as well as risk assessment training.
  • Collaborated with compliance.

Accomplishments

  • Acted as an intermediary in multi-agency communication, ensuring the successful handover of 9 inmates for medical and court appearances.
  • Documented and resolved initiative which led to method.
  • Consistently maintained 62% compliance with federal and state regulations through diligent oversight and documentation.
  • Analyzed facility incident reports to identify trends, reducing the occurrence of repeat incidents by 46%.
  • Authored new standard operating procedures for managing inmate transfers, improving procedural compliance by 82%.
  • Led a crisis intervention team during 10 high-risk incidents, ensuring zero harm to staff or inmates.
  • Coordinated safe and secure inmate transportation during standard, ensuring zero incidents across 6 transfers.
  • Resolved product issue through consumer testing.
  • Developed and facilitated ongoing training programs for 9 junior officers, improving their leadership readiness and crisis management skills.
  • Initiated energy-saving measures within the facility, reducing annual energy consumption costs by 43%.

Affiliations

  • Association of Information Technology Professionals
  • National Correctional Industries Association (NCIA)
  • Association for Supply Chain Management (APICS)
  • Department of Homeland Security - Corrections Sector Partnership
  • Certified Trainer in Anti-Recidivism Programs through procedure
  • International Association for Correctional and Forensic Psychology (IACFP)
  • Project Management Institute
  • International Council of Nurses
  • Trainer at the National Emergency Management Association (NEMA)
  • American Probation and Parole Association (APPA)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Advanced Report Writing for Correctional Officers Training
  • Firearms Instructor Certification by framework
  • PREA (Prison Rape Elimination Act) Investigator Certification
  • Project Management Professional (PMP)
  • Basic Jail Officer Certification from process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Correctional Emergency Response Team (CERT) Certification
  • CompTIA Network+
  • Certified Jail Manager (CJM) by the American Jail Association (AJA)

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