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Skills

  • Product development
  • Human resources management
  • Business operations
  • Contract Negotiation and Vendor Management
  • Problem resolution
  • MS Office
  • Client account management
  • Quality Control and Assurance
  • Supervision
  • Scheduling

Work Experiences

  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Created and implemented new policies to increase productivity and lower overall category costs.
  • Implemented the method program and employed client relations to ensure that guests have a memorable, consistent, and positive experience.
  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Was in charge of global product development and partner relationships, which allowed the company to expand its footprint into new markets.
  • Used quality assurance and process improvement to cultivate and strengthen long-term client relationships.

Summaries

  • Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 20% reduction in carbon emissions.
  • Optimize long-term success by effectively balancing targets with resources.
  • Professional with exceptional sales, risk assessment, and stakeholder engagement abilities.
  • Customer-focused General Manager with 3 years of experience who is committed to expanding budget management and strategic planning.
  • A pleasant personality and a customer-focused background, as well as knowledge of cross-functional collaboration.
  • Costs were consistently reduced while profits were increased.
  • Develop strategic business partnerships and relationships.

Accomplishments

  • Ensured compliance with federal and state regulations for stormwater permits, achieving 2016 record of 80% compliance.
  • Led cross-departmental task force to implement stormwater management initiatives, resulting in a 59% reduction in flood risk.
  • Optimized city-wide traffic signal operations, decreasing travel delays by 45% and improving resident satisfaction.
  • Successfully directed a team of 4 in the construction of a new public park, coming in 51% under budget and ahead of schedule by 16 months.
  • Negotiated contracts with external contractors to reduce road maintenance costs by 18% annually, improving budget efficiency.
  • Implemented cutting-edge fleet management software, reducing vehicle maintenance costs by 68% and extending fleet life by procedure.
  • Led on-the-ground search and recovery efforts for critical asset management data after major flooding in Seattle.
  • Coordinated multi-phase road rehabilitation project that minimized traffic disruption and maintained project completion timeline.
  • Coordinated 7 winter storm response efforts, ensuring timely removal of snow and ice, reducing accidents by 34%.
  • Fostered effective relationships with municipal stakeholders, driving a successful city-wide road safety campaign that led to 84% reduction in accidents.

Affiliations

  • Fleet Management Association (FMA)
  • Lions Club
  • Society of Women Engineers
  • American Society of Safety Professionals
  • International Council of Nurses
  • Local Government Environmental Assistance Network (LGEAN)
  • Toastmasters
  • International Association of Emergency Managers (IAEM)
  • Water Environment Federation (WEF)
  • American Water Works Association (AWWA)

Certifications

  • CompTIA Network+
  • Certified Public Works Administrator (CPWA) – process
  • Fleet Management Certification system
  • Public Works Management Certificate – Summit Group
  • Work Zone Traffic Control Certification – initiative
  • Certified Stormwater Manager (CSM) - American Public Works Association (APWA)
  • Certified Sustainability Professional (CSP) – procedure
  • Traffic Safety Management Certification – program
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Certified Environmental Systems Manager (CESM) – program

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