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Skills

  • Commercial law
  • Cross-functional team collaboration
  • Organized
  • Advertising solution development
  • Project management
  • Creative design
  • Order fulfillment
  • Customer targeting
  • Strategic sales knowledge
  • Release planning

Work Experiences

  • Worked with a cross-functional team of business analysts, developers, and technical support professionals to compile a comprehensive list of new application requirement specifications.
  • Helped method users in streamlined by orchestrating a smooth and efficient flow of BI data.
  • Prepared 8 financial reports in accordance with 6 months.
  • I'm credited with helping to generate over $7 million in revenue per year through improved and implemented.
  • Conducted a review of customer service issues in order to support continuous improvement initiatives.
  • Was in charge of customer database accounts, customer verification, and the processing of applications, orders, and requests.
  • Assisted sellers with platform renewal and upgrade requirements.
  • Demonstrated adaptability and flexibility in the face of quarterly policy changes and database reorganization.
  • Created a diagram of current business and operational processes and made suggestions for improvement.
  • Answered customer calls promptly to avoid long wait times on hold.

Summaries

  • Quality-driven leader with experience in fundraising, customer acquisition, and executive management who is focused on growth.
  • Customer Support Associate proactive with experience in providing support and resolving customer complaints.
  • Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate system systems is one of my specialties.
  • Fluent in Spanish. Personable and professional communicator.
  • Business Analyst with the technical expertise and business acumen to translate business requirements and objectives into scalable, highly resilient, and successful system solutions.
  • Dedicated to meeting and exceeding metric objectives through effective communication and initiative abilities.
  • With extensive experience in the metric industry, I am a knowledgeable and dedicated customer service professional.
  • Worker with a strong understanding of program organization and procedure product issues.
  • Offering 5 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Known for providing exceptional service to platform vendors.

Accomplishments

  • Organizational Development: Implemented strategy targeting high-profile clientele. Replaced industry leader within 9 months of product launch.
  • Integrated
  • Branding: Designed and executed branding plan to rename and re-brand a $2.5 billion business unit. Conducted studies to create messaging strategy.
  • Documented
  • Recorded
  • Identified
  • Organizational Development: Assessed accounting system structures and converted acquired company's accounting system to PeopleSoft.
  • Represented
  • Developed
  • Led a 14-person team of multi-country analysts in completing the $9-budget procedure project.

Affiliations

  • Customer Support International Forum 2019
  • Toastmasters
  • American Society for Quality (ASQ)
  • Customer Experience Foundation (CEXF)
  • Employee and Customer Empowerment Association 2024
  • Society of Women Engineers
  • Project Management Institute
  • Help Desk Institute (HDI)
  • Customer Loyalty Alliance 2021
  • Global Call Center Academy Seattle

Certifications

  • Fundamentals of Support Strategy Certification - Summit Group
  • Advanced Certificate in Customer Relationship Management
  • Google Analytics for Beginners Certification
  • Complaint Management and Resolution Certification
  • Customer Service Excellence Certification – initiative
  • Customer Experience Management (CXM) – Brightline
  • Certified Public Accountant (CPA)
  • Microsoft Certified Solutions Expert (MCSE)
  • CompTIA Security+
  • Salesforce

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