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Skills

  • Customer relationship management (CRM) systems
  • Event planning and execution
  • Problem resolution
  • Recruitment
  • Organization
  • Kitchen equipment operation and maintenance
  • Team management
  • Relationship development
  • Crisis management in hospitality
  • Guest relations and personalized service

Work Experiences

  • Coached employees on company brand standards.
  • Coordinated communication between the front-of-house and back-of-house teams to minimize service disruptions, achieving a 83% improvement in table turnover time.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Chaired weekly meetings with department heads.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Achieved a Top Performer rating for cleanliness.
  • Actioned cost-saving opportunities.
  • Designed staff incentive programs.
  • Coordinated communication between front-of-house and back-of-house teams.
  • Implemented a process program and effectively managed employee errors, resulting in a 15% reduction in overall waste.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Aligned teams on forecasting.
  • With Jira training, I am knowledgeable about framework management.
  • Strengths in cross-functional collaboration and vendor management backed up by Miscellaneous training.
  • Achieved a 76% improvement in back-of-house efficiency.
  • Hospitality Supervisor with 12 years of successful data analysis and quality assurance experience.
  • Accomplished Hospitality Supervisor.

Accomplishments

  • Implemented quarterly performance reviews and goal-setting for staff, resulting in a 35% improvement in service productivity.
  • Organized and executed 2 high-profile events, increasing venue revenue by $5 within 4 months.
  • Contributed to achieving President's Club for the company by enhancing guest experiences and exceeding operational targets.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Interfaced with local organizations to organize charity events, raising over $18 for community causes, while increasing brand awareness.
  • Documented and resolved metric which led to initiative.
  • Monitored daily operations and adjusted staffing schedules, leading to an 69% increase in labor efficiency.
  • Managed guest relations and escalated issues directly to senior leadership, contributing to a 44% reduction in escalated complaints.
  • Standardized guest feedback processes, reducing complaint response times by 44% and increasing satisfaction scores.

Affiliations

  • Project Management Institute
  • The Foodservice Council International - Collaborated internationally with foodservice professionals to improve operational procedures and procurement strategies.
  • Global Hospitality Educators (GHE) - Participated in academic peer discussions focused on teaching and training best practices in hospitality management.
  • Hospitality Sales & Marketing Association International (HSMAI) - Utilized cutting-edge marketing techniques to boost hospitality sales and brand loyalty.
  • Institute of Hospitality (IoH) - Pursued continuous professional growth through industry-recognized programs and certifications.
  • Toastmasters
  • American Hotel & Lodging Association (AHLA) - Active member since 2019, providing access to industry trends and professional development resources.
  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE) - Active participant in educational workshops and seminars related to hospitality management.
  • Association of Information Technology Professionals
  • Freemason

Certifications

  • Certified Food Safety HACCP Manager - framework
  • Google Certified Professional Cloud Architect
  • Hospitality Management Certificate - [Penn Foster or initiative]
  • Certified Hotel Administrator (CHA) – program
  • Certified Public Accountant
  • Certified Banquet Manager - National Restaurant Association
  • Hospitality Revenue Management Program - process
  • Basic Food Hygiene Certification - procedure
  • Apple Certified Associate (ACA)
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute

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