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Skills

  • Attention to detail in legal documentation
  • Practiced at FHA loan process
  • Advanced transaction reconciliation
  • Regulatory compliance
  • MS Office
  • Organization
  • Moody's KMV CreditEdge
  • Cross-functional team collaboration
  • First Aid/CPR
  • Operational improvement

Work Experiences

  • Achieved successful close of escrow.
  • Scheduled seller and buyer closing appointments or arranged for document delivery for out-of-area closings.
  • Collaborated with lenders, buyers, sellers, and title companies to coordinate and guarantee a seamless escrow process in transactions exceeding 11 annually.
  • Collaborated with external legal teams.
  • Followed industry standard escrow procedures and stayed informed about the escrow process's regulations.
  • Opened incoming orders and set up escrow files within 6 hours of receiving the purchase agreement.
  • Assisted with the execution of loan packages.
  • Allowed 13 escrow deals to close successfully.
  • Prepared and delivered projected HUD-1 settlement statements to the lender upon request.
  • Achieved swift settlement for property transactions.

Summaries

  • Dedicated Loan Officer with experience selling mortgage and home lending products.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Standard escrow and title industry concepts, practices, and procedures are familiar.
  • Accomplished at providing clear communication and guidance on escrow processes, resulting in increased trust from clients and an improved reputation among realtors and lenders.
  • Assistant Escrow Officer with an in-depth knowledge of RESPA standards and a meticulous approach to preparing settlement statements, ensuring compliance in 3 closing transactions.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Assistant Escrow Officer specializing in the review, verification, and processing of high-value transactions, contributing to seamless closing experiences for clients at all levels.
  • Achieved zero discrepancies in transfer processes.
  • Assistant Escrow Officer with in-depth knowledge of RESPA standards.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Implemented new reporting tools within category system, improving transparency for clients and management alike.
  • Developed best-practice process documentation, resulting in faster resolution of escrow-related issues and smoother transaction workflows.
  • Resolved product issue through consumer testing.
  • Managed disbursement of escrow funds for 12 transactions per month while adhering to applicable legal and ethical standards.
  • Assisted with resolving complex legal issues regarding property encumbrances, facilitating the seamless passage of those properties to new owners.
  • Managed escrow for multiple real estate transactions simultaneously, ensuring every deal met the scheduled closing date requirements.
  • Collaborated with legal and compliance departments to review transaction documents, ensuring all legal conditions were satisfied before closing.
  • Developed and maintained strong professional relationships with real estate agents and loan officers, contributing to 55% business growth in 2021.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully navigated and resolved post-closing disputes, contributing to 42% reduction in customer complaints and increased retention.

Affiliations

  • International Council of Nurses
  • Member of National Association of Realtors (NAR) - Engaged in real estate escrow-related workshops and forums improving transaction coordination with client-facing teams.
  • American Medical Informatics Association
  • Risk Management Association (RMA) - Targeted training seminars on risk assessment specific to escrow transactions and escrow fraud prevention methods.
  • American Marketing Association
  • Member of National Federation of Independent Business (NFIB) focusing on small business escrow and title-related operations, enhancing workflow for independent realtors.
  • Mortgage Bankers Association - Engaged in special interest groups focused on improving lender-esrow company collaboration.
  • Affiliated with the National Federation of Paralegal Associations - Completed coursework related to escrow law, probate matters, and lien enforcement.
  • Certified Title and Escrow Professional (CTEP) - Earned certification to highlight proficiency in data tracking, lien resolution, and escrow file auditing.
  • Council of Mortgage Lenders (CML) - Contributed to discussions on industry innovations to streamline the lender-escrow partnership.

Certifications

  • First Aid/CPR Certified
  • Escrow Service Regulatory Compliance Professional - Ironclad Systems
  • ServSafe
  • Simplifile Training Certification - standard
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Title Abstractor (CTA), Summit Group
  • Certified Trust and Fiduciary Advisor (CTFA) - American Bankers Association
  • Cisco Certified Network Associate (CCNA)
  • Escrow Officer License - initiative
  • ALTA Licensed Title Insurance Producer

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