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Skills

  • MS Office
  • Relationship development
  • Reduction in processing backlog
  • Team building
  • Budget development and monitoring
  • Stakeholder relationship management
  • Data-driven decision making
  • Case management systems (SAP)
  • Cross-functional team collaboration
  • Data entry accuracy and speed

Work Experiences

  • Completed backlog reduction within the past year.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Contributed to a 67% improvement in budget accuracy.
  • Analyzed financial risk factors to securely approve high-value assistance applications, total approvals amounting to $4 in 2015.
  • Achieved faster approval rates.
  • Created a proactive client education program.
  • Analyzed financial risk factors.
  • Aligned with program.
  • Achieved a 52% decrease in customer wait times.
  • Achieved a Outstanding Service Award for data security.

Summaries

  • Contributed to a 26% improvement in budget management.
  • Adept at coordinating compliance audits with a proven track record of supporting state and federal requirements, ensuring consistent program funding.
  • Achieved enhanced data security.
  • Achieved results in just the past year.
  • Delivered bilingual financial counseling.
  • Adept at coordinating compliance audits.
  • Cut processing times by 68% for applications.
  • Creates impactful reports.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Financial Eligibility Coordinator is a multi-talented Financial Eligibility Coordinator who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Managed end-to-end auditing process for Beacon Labs, ensuring all 4 audits were completed on-time with zero compliance issues.
  • Documented and resolved initiative which led to process.
  • Implemented direct client consultations to explain financial assistance criteria, improving approval rates by 17%.
  • Ensured the timely and effective completion of 18 eligibility program audits with zero compliance issues, securing continuous funding for Cedar Works.
  • Utilized customer feedback data to guide improvements in communication strategies, decreasing client follow-up calls by 25%.
  • Developed a comprehensive eligibility review checklist that resulted in 26% fewer denials and faster approval rates.
  • Collaborated with external stakeholders to correct discrepancies in financial documentation, cutting revision time by 14 days.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained and mentored junior staff in eligibility determination best practices, resulting in a 59% reduction in application errors.
  • Monitored and analyzed financial assistance KPI trends, increasing program efficiency by 25%.

Affiliations

  • Project Management Institute
  • Member of the Association of Credit and Collection Professionals (ACA International)
  • National Public Policy Task Force for Low-Income Assistance
  • Certified Financial Planner Board of Standards (CFP Board)
  • Healthcare Financial Management Association (HFMA)
  • Public Policy Committee member for QuickBooks
  • Society of Women Engineers
  • Certified Income Preparer Program
  • Society for Risk Management Consultants (SRMC)
  • American Medical Informatics Association

Certifications

  • Tax Certification for Nonprofits and Healthcare Entities Brightline
  • Project Management Professional (PMP)
  • Certified Eligibility & Enrollment Specialist (CEES) Ironclad Systems
  • Microsoft Excel Expert Certification (2023)
  • CompTIA Security+
  • Advanced Certified Revenue Cycle Representative (ACRCR) 2019
  • Professional Billing and Coding Certification Meridian
  • Financial Risk Manager (FRM) – 2021
  • Health Insurance Portability and Accountability Act (HIPAA) Certification – 2017
  • Apple Certified Associate (ACA)

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