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Skills

  • Salesforce proficiency
  • Consultative sales approach
  • Staff training
  • Project organization
  • Conflict resolution
  • Merchandising expertise
  • Network development
  • Cross-functional team collaboration
  • Portfolio Management
  • Budgets

Work Experiences

  • Met with current and potential customers to assess their needs and make recommendations for the best system solutions.
  • Collaborated with major corporate partners to design unique sales engagements, leading to a 41% increase in partner-driven deals.
  • Collaborated with major corporate partners.
  • Implemented effective sales techniques and increased product sales to over $8 in one year.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Closed over $15 in sales, which included preparing contracts and processing order forms each two years.
  • Used HubSpot to keep track of important account and sales information in the company database.
  • Attained top Account Executive status in Denver.
  • Achieved Excellence Award for top sales performance, landing 2% of all upsell opportunities across my territory in 2015.
  • Achieved this in 2019.

Summaries

  • Highly skilled and knowledgeable in the techniques used to close sales.
  • 6 years of entrepreneurial experience in standard and initiative sales.
  • Talented sales representative with 13 years of industry experience.
  • Accomplished sales professional with notable achievements in customer retention, reducing churn by 50% and improving repeat business by 81%.
  • Achieved 48% growth in closed deals.
  • Mandarin is a bilingual individual who is fluent in both languages.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • A thorough understanding of the marketplace and competitor offerings can help boost sales by emphasizing product benefits and luring customers away from competitors.
  • Upselling products to increase overall sales is a skill, and Microsoft Excel is a skill.
  • Dedicated to providing excellent customer service.

Accomplishments

  • Consistently exceeded personal KPIs by achieving 51% higher sales than team average, winning Top Salesperson recognition in 2020.
  • Introduced automated reporting tools for 3 account managers, reducing administrative workload and improving focus on client success.
  • Effectively negotiated pricing structures that increased average contract values by 21% while maintaining client satisfaction.
  • Designed and delivered tailor-made client presentations, resulting in a 70% conversion rate in closing new business deals.
  • Developed and executed conflict resolution strategies that improved client retention by 59% within key accounts.
  • Presented quarterly business reviews to C-suite executives of program, leading to a 52% increase in budget allocation for next phase.
  • Facilitated tailored training sessions for client teams, resulting in 30% improvement in product utilization and user engagement.
  • Acted as the main point of contact during corporate M&A transitions, maintaining 45% client retention post-merger.
  • Enhanced customer feedback loops that led to 27% increase in positive Net Promoter Scores (NPS) across high-value accounts.
  • Strategically increased market share in underserved regions, driving 20% revenue growth in the first 2 months.

Affiliations

  • Corporate Account Executive Forum (CAEF)
  • Society of Account Executives (SAE)
  • Certified Sandler Sales Professional from 2016
  • Business Development Association of America (BDAA)
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • LinkedIn Sales Navigator Certified Professional
  • Professional Sales Association (PSA)
  • Business Marketing Association (BMA)
  • Regional Sales Leadership Certification from process

Certifications

  • Account-Based Sales Development Certification – Winning by Design
  • Professional Certified Marketer (PCM) - American Marketing Association
  • Conflict Resolution Certification - Cornell University
  • Advanced Account Management Certification – LinkedIn Learning
  • ServSafe
  • Certified Professional in Account-Based Marketing (ABM) – ITSMA
  • Certified Sales Executive (CSE) - program
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Certified Customer Success Manager (CCSM) - SuccessHACKER

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