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Skills

  • Positive learning process
  • Communications
  • Cross-departmental collaboration
  • CRM Systems
  • Business operations
  • Excellent communication
  • Process improvement
  • Measuring vital statistics
  • MS Office
  • Operational improvement

Work Experiences

  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Achieved a 75% decrease in contamination rates.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved a 84% improvement.
  • Oversaw the delivery of standard project by system team, which resulted in process.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Achieved a first-pass draw success rate of 28%, improving patient outcomes and minimizing discomfort.
  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with initiative customers to determine their needs and deliver process service.

Summaries

  • Achieved a 15% reduction in contamination incidents.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Overnights, weekends, and evenings are all available 17 hours per week.
  • Phlebotomist with 10 years of experience and expertise in performing venipuncture on newborns to the elderly.
  • Accomplished Senior Phlebotomist with 7 years of experience.
  • Top-producing salesperson and industry expert in Healthcare.
  • Outstanding bedside manner and ability to calm patients' fears and anxieties.
  • When collecting, labeling, and processing samples and specimens, we are committed to the highest quality standards.
  • Accomplished Senior Phlebotomist with 3 years of experience, specializing in ICU and difficult venipuncture cases, ensuring specimen integrity across critical care units.
  • Accomplished this over 2018.

Accomplishments

  • Monitored
  • Identified
  • Recorded
  • Adopted advanced venipuncture techniques for elderly or difficult veins, reducing the need for multiple attempts by 60% and improving patient comfort.
  • Researched
  • Streamlined
  • Established
  • Developed
  • Recommended
  • Collaborated cross-functionally with laboratory technicians to ensure timely delivery of all collected specimens, reducing processing delays by 16 hours.

Affiliations

  • World Association of Pathology and Laboratory Medicine
  • Freemason
  • American Society of Hematology (ASH)
  • Advanced Blood Collection Technologies Certification
  • Clinical and Laboratory Standards Institute (CLSI) – Contributor to Best Practices
  • Global Society for Phlebotomy Professionals (GSPP)
  • Institute for Quality Healthcare – Phlebotomy Member since 2021
  • American Marketing Association
  • Blood Collectors Quality Assurance Association
  • Rotary International

Certifications

  • Google Certified Professional Cloud Architect
  • CAP Accreditation Standards for Phlebotomy – College of American Pathologists (CAP)
  • CPR and First Aid Certification - American Heart Association (AHA)
  • Certified Public Accountant (CPA)
  • Registered Phlebotomy Technician (RPT) – American Medical Technologists (AMT)
  • Infection Control Certification - framework
  • CompTIA Security+
  • Certified Patient Care Technician (CPCT) – system
  • Advanced EKG and Phlebotomy Certification – Harbor & Co.
  • National Certified Phlebotomist (NCP) – National Center for Competency Testing (NCCT)

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