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Skills

  • Team management
  • LAN aptitude
  • Invoice generation
  • Windows XP/Vista
  • Hardware upgrades
  • Process improvement
  • Supervision
  • First Aid/CPR
  • Software Rollouts
  • Problem resolution

Work Experiences

  • Conducted periodic system updates and resolved legacy software incompatibilities for 18 academic departments, improving access for staff and faculty.
  • Collaborated with external vendors.
  • Examined the current hardware and software and suggested changes to improve system performance.
  • Conducted periodic system updates.
  • Used initiative and method techniques to perform routine server and system maintenance, ensuring that networks remained fully operational during peak periods.
  • Collaborated with instructional staff.
  • Advised customers and users on required maintenance practices for various software systems for OEM warranty requirements and industry best practices.
  • Collaborated with instructional staff to redesign course layouts in Microsoft Excel, improving navigation flow and simplifying user interaction.
  • Audited course materials for accessibility compliance.
  • Kept customers updated on the status of issue resolution and provided updated estimated resolution times on a regular basis.

Summaries

  • OSHA and Six Sigma are her areas of expertise.
  • Educational Technologies Assistant is a hardworking and dependable Educational Technologies Assistant who excels at project management and data analysis.
  • Category and metric have a proven track record.
  • Workday and HubSpot experts with exceptional interpersonal skills.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Initiative Support Engineer with extensive experience in assisting users and troubleshooting issues.
  • Multilingual and fluent in Japanese and Portuguese, with a strong grasp of cultural differences.
  • Team player who is proactive and hardworking, with a focused mentality and a methodical approach.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Generated data-driven reports using standard that identified critical drop-off points in student course interactions, leading to targeted content revisions with a 26% improved engagement.
  • Supported faculty during live presentations in front of 5 attendees by providing seamless on-the-spot tech assistance, ensuring zero technical issues.
  • Assisted in the hardware selection and procurement for 18 classrooms, resulting in a 75% increase in system uptime and reliability.
  • Implemented a staff training program focusing on the effective use of hybrid learning tools, resulting in a 74% increase in both system usage and staff confidence.
  • Facilitated the smooth integration of new learning technologies, reducing instructor lead time for new course development by 27% hours.
  • Tracked and analyzed engagement metrics on initiative, delivering actionable recommendations that increased student course completion rates by 80%.
  • Collaborated with the IT department to ensure timely deployment of software and hardware to over 3 workstations, improving classroom functionality across the department.
  • Streamlined the technology help-desk process through the implementation of an automated ticketing system, which resulted in a 29% reduction in response times.
  • Collaborated with cross-functional teams to improve the user interface of the institution’s learning platform, which raised student satisfaction ratings by 71%.
  • Collaborated with stakeholders to deliver targeted workshops on instructional technology, increasing faculty adoption of program by 64%.

Affiliations

  • Active in the Remote Learning User Group for Microsoft Excel users, providing community tech support, 2021
  • Participated in initiative Accessibility Bootcamp training hosted by Beacon Labs, 2024
  • Participant in the Power BI User Group promoting knowledge sharing and best practices, 2022–2021
  • Selected as a trainee for the ‘Digital Accessibility Foundations’ program by Brightline, 2019
  • Pending membership in the National Association for Media Literacy Education (NAMLE)
  • Attended the E-Learning Guild’s DevLearn Conference, 2019
  • Volunteer tech support for educational video production at metric, 2024
  • Member of the eLearning Industry Professional Network, aiding in virtual education initiatives, 2024–present
  • Researched and presented findings on assistive technology at the Association on Higher Education And Disability (AHEAD) regional conference, 2020
  • Certified in Project Management for Educational Technology Installations by initiative, 2023

Certifications

  • Moodle Educator Certification (MEC)
  • Certified Educational Data Specialist (CEDS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified: Azure AI Fundamentals
  • Apple Teacher Certification
  • Certified Distance Education Instructor (CDEI) by IACET
  • American Academy of Financial Management (AAFM)
  • Certified Educational Technology Leader (CETL) by CoSN
  • Certified Public Accountant (CPA)
  • Microsoft Office Specialist (MOS)

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