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Skills

  • Improving customer service outcomes
  • Error reporting and reduction
  • Team management
  • Project organization
  • Applicant engagement
  • Mobile payment solution implementation
  • Financial software proficiency (Tableau)
  • Compliance with regulations
  • Collaborating with finance teams
  • Budgets

Work Experiences

  • Achieved a 72% improvement in SLA adherence.
  • Automated regular financial reports.
  • Used ServiceNow and Salesforce to keep track of the candidate files and notes for over 3 candidates.
  • Analyzed data from interviews, educational and medical records, consultations with other professionals, and diagnostic evaluations to determine clients' capabilities, needs, and eligibility for services.
  • Awarded Outstanding Service Award for consistently exceeding team productivity goals by processing over 9 invoices per day with 54% accuracy.
  • Contributed to strategic decisions.
  • Communicated findings to reduce post-implementation disruptions.
  • Analyzed aged payment reports.
  • Achieved a 33% reduction in incoming payment inquiries.
  • Automated regular financial reports, saving the payment team 16 hours of manual work each month.

Summaries

  • Achieved a 76% reduction in manual errors.
  • Through dynamic communication and exemplary engagement skills, a confident Eligibility Specialist is committed to promoting positive customer outcomes.
  • Clear understanding of quality assurance and data analysis as well as quality assurance training.
  • Adept at building strong vendor relationships.
  • Costs were consistently reduced while profits were increased.
  • Client-centric Assistant Payment Worker with a focus on identifying and resolving issues related to account discrepancies, significantly enhancing customer satisfaction rates.
  • Motivated professional capable of managing and monitoring member and group eligibility information.
  • Analytical and organized Assistant Payment Worker who excels at reducing errors in high-volume payment processing environments, resulting in 45% improved accuracy.
  • Achieved a 45% first-contact resolution rate.
  • Supportive Eligibility Specialist with a strong commitment to customer service and extensive application engagement.

Accomplishments

  • Applied best practices in error tracking and documentation, reducing the team’s payment processing errors by 30% over 17 months.
  • Led the correction of erroneous customer account details, resulting in a combined reduction in non-compliant payments by $4.
  • Developed a communication protocol between the payment and accounting departments, resulting in a 31% faster clearance of outstanding payments.
  • Developed and maintained financial reports detailing monthly payment activity for 7 corporate accounts, enabling better performance analysis.
  • Resolved payment discrepancies between invoiced and paid amounts, reducing client outstanding balances by $7 in 2022.
  • Collaborated with the compliance team to ensure that all client payments met state and federal regulatory standards, improving audit accuracy by 22%.
  • Reduced dispute resolution timelines from 15 days to 16 hours by implementing automated invoice reconciliation tools.
  • Spearheaded a project that digitized invoice collections and payment tracking, reducing response time by 20%.
  • Monitored high-volume corporate accounts, ensuring compliance with payment schedules and improving SLA adherence by 77%.
  • Resolved product issue through consumer testing.

Affiliations

  • Property and Liability Resource Bureau (PLRB)
  • Freemason
  • International Association of Administrative Professionals
  • Toastmasters
  • National Retail Federation (NRF) Payments Committee
  • Certified Accounts Payable Associate (CAPA)
  • Institute of Financial Operations (IFO)
  • Association for Supply Chain Management (APICS)
  • Association of Credit and Collection Professionals
  • International Society of Certified Payment Specialists

Certifications

  • Salesforce
  • Certified Business Analysis Professional (CBAP)
  • Certified Accounts Receivable and Payable Management Specialist - Meridian
  • Certified Fraud Examiner (CFE) - Northwind
  • Google Certified Professional Cloud Architect
  • Certificate in Electronic Payment Compliance - Vantage
  • Certified Accounts Payable Specialist (APS) - Ironclad Systems
  • Oracle Financial Services Certified Implementation Specialist (OFS-OIM) - Beacon Labs
  • Certified Payroll Professional (CPP) - Lakeside Partners
  • Certified Payment Analytics Practitioner (CPAP) - Vantage

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