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Skills

  • Data-driven decision making
  • Documentation of technical processes
  • Call triaging
  • Component installation
  • Business continuity planning
  • Supervision
  • Network performance optimization
  • Communications
  • Network availability optimization
  • Daily performance report generation

Work Experiences

  • Transported Salesforce to one year customer locations.
  • Looked for industry trends on social media and through online sources.
  • Achieved a President's Club.
  • Achieved results within one year.
  • Consistently met service level agreements (SLAs).
  • Achieved results in 2024.
  • Authored whitepapers for network incident responses.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Installed wiring, cabling, and devices to set up, repair, and optimize networks.

Summaries

  • Contributed strategically to organizational success.
  • Achieved 41% network uptime.
  • Achieved timely intervention.
  • Adept at performing scheduled network maintenance.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Automated fault reporting.
  • Consistently achieved 43% network uptime by resolving escalated network issues efficiently, ensuring minimal disruption to important business functions.
  • Achieved a 69% improvement in service delivery metrics.
  • Collaborated with cross-functional teams.
  • Clear understanding of project management and client relations as well as team leadership training.

Accomplishments

  • Optimized router configuration and security protocols, resulting in a 23% decrease in unauthorized access incidents.
  • Identified and resolved network performance bottlenecks, resulting in a 23% improvement in overall data throughput.
  • Reduced incident response time by 60% by streamlining incident management protocols and automating key alert processes.
  • Enhanced network monitoring capabilities by integrating standard, resulting in 52% faster identification of system outages.
  • Monitored network services for compliance with regulatory and security standards, ensuring uptime of 50% in line with company SLAs.
  • Collaborated on a cross-functional team to resolve high-priority incidents within 3 hours, improving the team's response capabilities.
  • Led network disaster recovery tests with engineering, ensuring readiness for potential outages and improving recovery time by 32%.
  • Led coordination between vendors and the internal network engineering team to resolve hardware issues in under 15 hours, compared to industry standard of 11 hours.
  • Implemented automated alert systems using Power BI, reducing incident response time by 79% and improving SLA compliance.
  • Collaborated with IT security teams to deploy intrusion detection systems, leading to 39% reduction in breach attempts.

Affiliations

  • Completed membership with the Cloud Security Alliance (CSA) with a focus on improving network operations in cloud environments.
  • Certified with global certification body BICSI, specializing in design, installation, and maintenance of network infrastructure technology.
  • Affiliated with the EC-Council, holding Scrum Master, with professional skill development in ethical network defense strategies.
  • Active since 2022 in the International Network for Social Network Analysis (INSNA), focusing on advanced analysis for network optimization.
  • Contributing member to the Cloud Native Computing Foundation (CNCF), supporting advancements in cloud-native networking and fault-tolerant systems.
  • Member of the Information Systems Security Association (ISSA) since 2024, actively engaging in cybersecurity networking and training opportunities.
  • Enrolled in the International Telecommunication Union (ITU) initiatives, helping shape policies related to global network operations.
  • Active participant in the Network Professional Association (NPA), contributing to best practices in managed network services.
  • National Association of Social Workers
  • Professional membership with the International Society for Automation (ISA), focusing on network automation and monitoring technologies.

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Public Accountant
  • ITIL Foundation Certification
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant (CPA)
  • CCNA Cyber Ops
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Technical Trainer (CTT+)
  • Cisco Certified Network Professional (CCNP)
  • Dell EMC Certified Network Storage Professional

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