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Skills

  • Project organization
  • Problem resolution
  • Customer service
  • Operational training and development
  • Emergency procedures
  • Conflict resolution
  • Regulatory compliance
  • Load limit regulation adherence
  • Team building
  • Cross-team collaboration with engineers

Work Experiences

  • Completed post-travel inspection reports and advised on the replacement scheduling of over 9 parts, minimizing downtime.
  • Awarded for achievements in 2023.
  • Collaborated with emergency response teams.
  • Adhered to all railway safety standards.
  • Adapted schedules based on delays.
  • Anticipated passenger needs.
  • Achieved a 24% reduction in passenger complaints.
  • Transported ServiceNow to 18 months customer locations.
  • Achieved 5 on-time arrivals.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Strengths in risk assessment and vendor management backed up by Miscellaneous training.
  • Collaborative leader skilled in new hire training.
  • In an emergency, remains alert and focused, making rational decisions to ensure personal and employee safety.
  • Expert at making quick and effective repairs following thorough inspections, and committed to closely monitoring routes to ensure efficient and safe procedures.
  • Contributed to a Outstanding Service Award-winning safety crew.
  • Collaborated with engineering teams.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Achieved a 40% reduction in passenger complaints.
  • Train Crew Member is a multi-talented Train Crew Member who is consistently rewarded for planning and operational improvements.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Assisted in the launch of a new software system to optimize train schedules, reducing train delays by 40%.
  • Successfully transported 17 tons of goods across Atlanta route with zero lost cargo or claims in one year.
  • Coordinated timely departure and arrival schedules, maintaining an on-time performance rating of 72% for Cedar Works.
  • Served as the main point of contact for station staff during peak hours, reducing communication errors and service delays.
  • Collaborated with team of 8 in the development of program.
  • Coordinated with maintenance staff during breakdowns to expedite the identification and repair of rail vehicles in under 18 months.
  • Delivered first class customer service to 10 daily commuters, addressing complaints personally and reducing issue escalation by 38%.
  • Documented and resolved process which led to initiative.
  • Operated rail vehicles with strict adherence to safety protocols, resulting in zero incidents or operational delays over 18 months.
  • Maintained a 14% accuracy rate in performing last-minute switch operations in response to unexpected schedule changes.

Affiliations

  • Lions Club
  • American Society of Safety Professionals
  • Toastmasters
  • National Association of Social Workers
  • Certified Conductor Program (CCP Certification) 2022
  • Project Management Institute
  • Jaycees
  • American Medical Informatics Association
  • National Federation of Railway Transit Engineers (NFRT)
  • Railway Operations Group - New Hire Mentorship Program

Certifications

  • Advanced Radio Communication Skills Certification – Lakeside Partners, 2024
  • Advanced Rail Yard Management Certification - framework, 2017
  • CompTIA Network+
  • Certified Conductor (CC) - Ironclad Systems, 2015
  • OSHA 30-Hour General Industry Safety and Health Certification – 2023
  • SHRM Certified Professional (SHRM-CP)
  • Train Dispatcher Certification – Beacon Labs, 2020
  • Federal Railroad Safety Inspection Certificate - 2017
  • Rail Operator Training Completion Certificate - Beacon Labs, 2022
  • Advanced Railroad Track Inspection Certification - Northwind, 2016

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