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Skills

  • Knowledge of building codes
  • City and county regulations
  • Customer service-focused
  • Conflict resolution
  • Property tours and inspections
  • Maintenance knowledge
  • Team management
  • Budgeting and financial oversight
  • Communications
  • Database management

Work Experiences

  • Acted as liaison between contractors and residents during phased construction projects, minimizing disruptions and maintaining a 83% satisfaction rating.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Site Resident Manager every 18 months.
  • Achieved and maintained 50% occupancy in 9 units by leveraging customer service excellence and proactive lease renewal programs.
  • Achieved 60% occupancy in 2 units.
  • Analyzed and evaluated financial statements on a monthly and quarterly basis.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Boosted the property’s market rental value by $5 annually.
  • Achieved zero safety incidents.
  • Managed property budgets, reviewed invoices, and kept track of costs.
  • Created and maintained reporting and tracking systems for PHAS indicators.

Summaries

  • Talented business manager with a track record of success in both operations and leadership.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at managing large-scale residential relocations.
  • Site Resident Manager is a hardworking Site Resident Manager with a track record of running cost-effective, financially sound property operations.
  • Accomplished Site Resident Manager with exceptional leadership skills, overseeing site operations for 16 properties, streamlining budgeting processes, and reducing costs through effective vendor management and contract negotiations.
  • Offering 10 years of Real Estate experience, as well as a goal-oriented, results-oriented approach.
  • Addressed hazards efficiently.
  • Property manager and licensed real estate professional with 13 years of industry experience.
  • Inspections are organized, issues are resolved, and data analysis is delivered.
  • Boosted market rent value by $9 annually.

Accomplishments

  • Trained 18 new employees in property management procedures, reducing onboarding time by 14 hours.
  • Successfully guided the property team through system, ensuring 15% continuity of operations.
  • Coordinated relocation projects involving over 4 families, ensuring minimal disruption and timely completion.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved tenant satisfaction by 54% through proactive issue resolution and regular communication.
  • Achieved and sustained 65% occupancy across 16 properties by implementing targeted marketing and leasing strategies.
  • Managed 9-unit property's day-to-day operations, including maintenance, security, and tenant relations.
  • Led quarterly maintenance audits for 5 facilities, increasing compliance with safety regulations by 47%.
  • Organized and supervised major property renovation projects, completing them 54% ahead of schedule and within budget.
  • Developed and implemented an asset management strategy for 7 properties, enhancing operational efficiency by 70%.

Affiliations

  • American Apartment Owners Association (AAOA)
  • International Facility Management Association (IFMA)
  • National Association of Residential Property Managers (NARPM)
  • Society of Property Managers (SPM)
  • Institute of Real Estate Management (IREM)
  • Security Industry Association (SIA)
  • Certified Manager of Community Associations (CMCA) Certification
  • Leasing and Property Management Association (LPMA)
  • Rotary International
  • Emergency Management Institute (EMI) Certification Program

Certifications

  • Certified Public Accountant
  • Fire and Life Safety Certification by process
  • Certified Playground Safety Inspector (CPSI) from National Recreation and Park Association (NRPA)
  • Certified Manager of Housing by American Association of Managing General Agents (AAMGA)
  • Certified Property Manager (CPM) by Institute of Real Estate Management (IREM)
  • Google Certified Professional Cloud Architect
  • Certified Apartment Manager (CAM) by Brightline
  • Cisco Certified Internetwork Expert (CCIE)
  • Fair Housing Compliance Certification by National Apartment Association (NAA)
  • Cisco Certified Network Associate (CCNA)

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