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Skills

  • Customer service
  • Process streamlining
  • On-Time Delivery
  • First Aid/CPR
  • Budgets
  • DOT Regulatory Compliance
  • Supervision
  • Customer retention strategies
  • Automated Tools Implementation
  • Collaboration with Warehouse Operations

Work Experiences

  • Collaborated with delivery staff and external vendors to implement green delivery initiatives that reduced emissions by 29%.
  • Achieved zero delivery-related complaints.
  • Achieved on-time performance in Portland.
  • Achieved results in 2024.
  • Boosted driver success metrics by 64%.
  • Collaborated with logistics and warehouse operations.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Was in charge of the entire daily delivery process, including routing, driver supervision, and DOT compliance.
  • Had an excellent attendance record and was always on time for work.
  • Achieved resolution within an average of 4 hours.

Summaries

  • Committed to exceeding customer satisfaction goals.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Achieved a 16% on-time rate.
  • Accomplished Delivery Call Coordinator.
  • Consistently exceeded delivery goals.
  • Analytical Delivery Call Coordinator focused on SLA adherence.
  • Achieved cost reduction without service disruptions.
  • Delivery Call Coordinator is a multi-talented Delivery Call Coordinator who is consistently rewarded for planning and operational improvements.
  • Analytical Delivery Call Coordinator with a focus on service level agreement (SLA) adherence. Increased operational efficiency by 48% through data-driven decisions and meticulous KPI tracking.
  • Achieved a 67% drop in escalations.

Accomplishments

  • Successfully resolved category during a major delivery surge, mitigating potential revenue loss of $3.
  • Analyzed delivery patterns and implemented changes that decreased fuel costs by 10% per month.
  • Developed and implemented a proactive issue resolution workflow that decreased delivery delays by 75%.
  • Collaborated with team of 8 in the development of framework.
  • Led a cross-functional team to streamline delivery call handling processes, reducing resolution time by 68%.
  • Utilized customer feedback surveys to fine-tune delivery operations, achieving a customer retention rate increase of 82%.
  • Utilized advanced analytics to forecast delivery demand, leading to a reduction of delayed shipments by 25% over the past year.
  • Managed day-to-day operations of delivery calls, processing up to 11 requests per hour while maintaining a customer satisfaction score of 18%.
  • Enhanced driver communication tools that reduced manual errors by 20% and improved overall driver utilization.
  • Led the pilot implementation of ServiceNow, reducing call center hold times by 10 minutes.

Affiliations

  • Jaycees
  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Lions Club
  • International Society of Logistics (SOLE)
  • Innovative Supply Chain Solutions Network
  • Institute for Supply Management (ISM)
  • Delivery Operations Analysts Association
  • Fleet Management Institute
  • American Medical Informatics Association

Certifications

  • Certified Routing Expert (CRE) by Beacon Labs
  • Certified Specialist in Distribution and Inventory Management (CSDIM)
  • Project Management Professional (PMP)
  • Certified Business Process Optimization Specialist
  • CompTIA Security+
  • International Society of Logistics (SOLE) Certified Logistician
  • SHRM Certified Professional (SHRM-CP)
  • Google Data Analytics Certification
  • Certified Public Accountant
  • Certified in Logistics, Transportation, and Distribution (CLTD)

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