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Skills

  • Route Navigation
  • Continuous process improvement
  • Logistics coordination
  • Microsoft Excel competency
  • Training program development
  • Adaptability in dynamic environments
  • Team Leadership
  • Collaboration with Warehouse Operations
  • Team building
  • Call handling optimization

Work Experiences

  • Answered 4 calls per several months to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Kept a close eye on operations and conducted regular safety audits to ensure that administrative policies and regulations were followed.
  • Achieved a 22% reduction in errors.
  • Addressed route diversions effectively.
  • Analyzed historical delivery data to forecast upcoming trends, reducing idle time for vehicles by 42%.
  • Collaborated with logistics and warehouse operations.
  • Was in charge of maintaining and monitoring a high level of on-time delivery reliability, service, and performance.
  • Researched competitor's offerings and prepared method bids by analyzing internal financial and technical data.
  • Conducted targeted feedback sessions.

Summaries

  • Championed conflict resolution techniques.
  • Achieved a 55% reduction in late deliveries.
  • Collaborative Delivery Call Coordinator with a proven track record in streamlining delivery processes. Enhanced delivery times by 17% through partnership with cross-functional teams, improving logistics coordination and driver communication.
  • Delivery Call Coordinator with 12 years of successful cross-functional collaboration and data analysis experience.
  • Achieved a 77% reduction in errors.
  • Achieved a 44% improvement in operational accuracy.
  • Built long-standing client relationships.
  • Category Transportation Supervisor with a track record of cutting costs while maintaining quality and efficiency.
  • Delivery Call Coordinator is a multi-talented Delivery Call Coordinator who is consistently rewarded for planning and operational improvements.
  • Achieved cost reduction without service disruptions.

Accomplishments

  • Enhanced driver communication tools that reduced manual errors by 20% and improved overall driver utilization.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Worked closely with the IT department to integrate customer data systems, enhancing real-time delivery tracking by 5%.
  • Developed new KPIs for the delivery team, improving accountability and performance tracking by 71%.
  • Helped automate order tracking for customers, decreasing manual communication needs by 48% and improving efficiency.
  • Collaborated with the marketing team on promotional event deliveries, ensuring 8 high-priority packages arrived on time.
  • Launched an initiative to integrate GPS tracking into the delivery process, leading to 68% better delivery accuracy and customer confidence.
  • Developed custom call scripts for challenging delivery issues, improving first-call resolution by 34%.
  • Established a new follow-up protocol for missed deliveries, reducing missed appointments by 66%.
  • Resolved product issue through consumer testing.

Affiliations

  • Benchmarking & Operational Support Services Network
  • Society of Women Engineers
  • National Association of Transportation Service Providers
  • American Supply Chain and Logistics Association
  • Certified in Logistics, Transportation, and Distribution (CLTD), APICS Chapter
  • Society of Fleet Supervisors (SFS)
  • Association for Computing Machinery
  • American Trucking Associations (ATA)
  • Freemason
  • Courier Service Network - Supply Chain Chapter

Certifications

  • Certified Service Level Manager (ITIL Framework)
  • CompTIA A+ Technician
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Certified in Logistics, Transportation, and Distribution (CLTD)
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Apple Certified Associate (ACA)
  • Certified Specialist in Distribution and Inventory Management (CSDIM)
  • Certified in Advanced Fleet Scheduling (CAFS)

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