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Skills

  • Election day operations
  • Absentee ballot processing
  • Customer service
  • Communication with diverse populations
  • Election process management
  • Project organization
  • Organization
  • Process efficiency enhancement
  • Attention to detail
  • Monitoring polling site equipment

Work Experiences

  • Collaborated with election judges and other clerks to ensure proper setup and breakdown of polling stations within 6 months, reducing setup time by 73%.
  • Looked for industry trends on social media and through online sources.
  • Addressed system downtime.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with election judges and clerks.
  • Look for interconnected problems that aren't covered by established specifications in addition to testing scripts.
  • Answered 14 calls per several months to help customers with their questions and concerns.
  • Answered queries from voters regarding polling procedures.
  • Balanced voter counts.
  • Balanced voter turnout against digital logs.

Summaries

  • Addressed voter concerns on-site.
  • Collaborated with election teams.
  • Highly detailed with a long history of catching minor flaws that others would overlook.
  • Determined team player with a track record of identifying and tracking critical issues.
  • Within Miscellaneous, senior Pole Clerk and outstanding performer in budget management and workflow optimization.
  • Pole Clerk process category Pole Clerk system Pole Clerk Pole Clerk [Job
  • Boosted voter satisfaction.
  • Creates detailed reports, maintains records, and collaborates with management to resolve issues.
  • Expert in the use of specialized tools and instruments to test products.
  • Achieved 20% accuracy in standard records.

Accomplishments

  • Developed a streamlined rotation system for polling station support roles, improving overall team efficiency by 30% during high-traffic periods.
  • Successfully organized and placed essential polling station signage, increasing voter awareness by 35% and reducing misdirected inquiries.
  • Proactively identified and resolved ballot count discrepancies, leading to a 44% reduction in post-election audit workload.
  • Ensured compliance with ADA regulations for voters requiring accommodations, contributing to a 42% increase in voter satisfaction at Austin.
  • Maintained high levels of voter satisfaction by effectively handling provisional ballot complications and providing clear instructions as defined by state laws.
  • Provided support in resolving challenging voter eligibility concerns, resulting in improved voter confidence and reduced wait times by 43%.
  • Led a polling team of 4 volunteers during busy election periods, achieving 27% faster voter check-ins than previous years.
  • Resolved product issue through consumer testing.
  • Led an election review team in auditing over 10 ballots, ensuring accuracy and reducing post-election discrepancies by 15%.
  • Enhanced voter check-in experience by redesigning queue management processes, cutting average wait times by 74% during initiative.

Affiliations

  • Toastmasters
  • Rotary International
  • U.S. Election Assistance Commission (EAC) - Certified Poll Worker Training
  • Online Course: Election Law and Policy from system
  • International Association of Clerks, Recorders, Election Officials, and Treasurers (IACREOT)
  • Association for Computing Machinery
  • Volunteer Director - Voter Accessibility Resource Group
  • American Medical Informatics Association
  • National Association of Secretaries of State (NASS) - Election Framework Workshops
  • Volunteer for National Voter Registration Drive

Certifications

  • Election Day Technical Support Certification - method
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Certification in Election Conflict Resolution and De-escalation - metric
  • Certified in Election Auditing Processes - procedure
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Elections Management Certificate Program (EMCP) - Summit Group
  • Certified Election Results Reconciliation Professional - program

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