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Skills

  • Business operations
  • Budget planning and management
  • Excellent verbal and written communication
  • Payroll and budgeting
  • Hardware evaluation
  • Event planning and execution
  • Team Leadership
  • Staff development
  • Process improvement
  • Workflow planning

Work Experiences

  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Gathered and analyzed administrative cost data in order to prepare 6 months budgets for corporate management.
  • Achieved a 58% decrease in turnover.
  • Was in charge of initiative files and records for 11 clients, as well as following security procedures to prevent data breaches and misuse.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Entered data into the Tableau system, including payments, account information, and call logs.
  • Answered an average of 13 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.

Summaries

  • Objective and well-organized, with a thorough understanding of data collection, analysis, and utilization.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Initiative are well-understood.
  • Among his accomplishments is the creation of a program app for use in the system industry.
  • Team player who is methodical and detail-oriented and has expertise in data analysis.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Strengths in stakeholder engagement and cross-functional collaboration backed up by Miscellaneous training.
  • Center Supervisor who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Revamped employee onboarding procedures, reducing new-hire ramp-up time by 31%.
  • Facilitated cross-functional trainings that empowered staff to handle quality assurance, reducing external service call costs by 45%.
  • Implemented a new scheduling system that reduced employee shift conflicts by 67% and improved work-life balance for staff.
  • Designed and facilitated workshops on initiative, resulting in an average 64% improvement in skills post-training.
  • Documented and resolved category which led to metric.
  • Collaborated effectively with the sales department to introduce initiative, increasing sales by 46%.
  • Resolved product issue through consumer testing.
  • Successfully innovated customer engagement activities, which increased repeat clients by 61%.
  • Implemented a comprehensive KPI tracking system that improved team performance by 50% over three years.
  • Developed and delivered detailed monthly performance reports to upper management, leading to data-driven decisions that increased productivity by 42%.

Affiliations

  • National Association for Community Mediation (NAFCM)
  • Certified Remote Team Leader – Virtual Workforce Management Association
  • Project Management Institute (PMI) - Project Management Professional (PMP) Certification
  • Society of Women Engineers
  • Society of Human Resource Management
  • Mid-Level Managers Leadership Academy – procedure Executive Development Program
  • Association for Supply Chain Management (APICS)
  • Customer Service Managers Association (CSMA) – Certified Service Management Professional
  • International Coaching Federation (ICF) – OSHA Coach 2019
  • Member, Hospitality Sales and Marketing Association International (HSMAI) – Engagement Division

Certifications

  • First Aid/CPR Certified
  • Certified Public Accountant
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • ServSafe
  • Certified Call Center Manager (CCCM) - RCCSP
  • Certified Employee Engagement Specialist - program
  • Certified Customer Experience Professional (CCXP) - CXPA
  • Salesforce
  • Certified Quality Improvement Associate (CQIA) - ASQ
  • SHRM Certified Professional (SHRM-CP)

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