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Skills

  • Client communication and relationship management
  • Knowledge of current regulations in system
  • Communications
  • Specification and schematics assessments
  • Downtime reduction strategies
  • Design of network-based security systems
  • Team building
  • Burglar alarm system configuration
  • CCTV installation and maintenance
  • Customer service

Work Experiences

  • Completed over 3 diverse security installations for high-profile clients, consistently receiving recognition for high-quality assurance scores.
  • Collaborated with sales to streamline installation processes.
  • Coordinated with OSHA verification bodies.
  • Completed over 14 diverse security installations.
  • Achieved a 83% reduction in service callbacks.
  • Answered 18 calls per one year to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved and maintained ITIL.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Conducted inspections in 2015.

Summaries

  • Dedicated to learning, growing, and succeeding in Law Enforcement and Security.
  • Achieved a first-time fix rate of 57% consistently.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a performance boost of 35% in 2015.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Achieved a client satisfaction score above 50% in 2019.
  • Consistently exceeding expectations in delivering security projects on time, within budget, and in compliance with all industry standards and regulations.
  • Cut setup times by 50%.

Accomplishments

  • Performed advanced technical troubleshooting for IP-based camera systems, leading to a 19% decrease in time spent on site visits.
  • Tested, configured, and integrated HubSpot security equipment for Law Enforcement and Security, ensuring seamless transition with zero downtime.
  • Designed and implemented a centralized security monitoring solution that improved response times to critical security events by 49%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully managed security projects from start to finish, ensuring all installations met compliance standards and reducing future rework by 71%.
  • Reduced frequency of service callbacks by 39% through strategic preventative maintenance and client education.
  • Collaborated with law enforcement to retrieve stolen assets totaling $12, leveraging system breach alerts and real-time monitoring.
  • Managed the installation of access control systems for 7 clients, resulting in a 34% reduction in unauthorized access attempts.
  • Administered regular software patches to video surveillance systems across Columbus, reducing system downtime by 25%.
  • Documented and resolved system which led to metric.

Affiliations

  • Rotary International
  • American Medical Informatics Association
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Membership with the High Security Industries Association (HSIA), actively taking part in R&D discussions about access control advancements.
  • CompTIA Security+ certification in 2019 to sharpen IT and cybersecurity skills relevant to integrated security systems.
  • Affiliated with SANS Institute to improve knowledge in cybersecurity as it intersects with physical security.
  • Completed Scrum Master through the Surveillance Technology Integration Council (STIC) in urban surveillance solutions.
  • Certified technician in procedure through the Global Association for Security Equipment (GASE), advancing video surveillance expertise.
  • Frequent attendee of National Technical Investigators' Association (NATIA) conferences for updates on investigative and surveillance tech.

Certifications

  • Cybersecurity Fundamentals Certificate - ISACA
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Avigilon Certification for Video Management Systems - metric, 2020
  • CompTIA Security+
  • Salesforce
  • Certified Public Accountant (CPA)
  • Certified Ethical Hacker (CEH)
  • ITIL Foundation Certification in IT Service Management
  • CompTIA A+ Technician
  • Certified Physical Security Professional (PSP) framework

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