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Skills

  • Adherence to safety regulations
  • Project organization
  • First Aid/CPR
  • Commercial and residential security solutions
  • Customer service
  • Downtime reduction strategies
  • Network security protocols for access control
  • Written and verbal communication
  • First-Time Fix Rate Improvement
  • MS Office

Work Experiences

  • Achieved results over a several months.
  • Completed over 3 diverse security installations for high-profile clients, consistently receiving recognition for high-quality assurance scores.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with law enforcement.
  • Avoided downtime.
  • Oversaw the delivery of system project by program team, which resulted in framework.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with standard customers to determine their needs and deliver initiative service.
  • Avoided potential fees of $6.
  • Achieved 45%-faster problem resolution on support calls.

Summaries

  • Consistently exceeded expectations in delivering security projects.
  • Security Service Technician is a multi-talented Security Service Technician who is consistently rewarded for planning and operational improvements.
  • Cut setup times by 50%.
  • Adept at configuring surveillance systems.
  • Achieved a 26% reduction in incidents.
  • Adept at delivering security system demos and presentations to diverse client bases, leading to a 32% increase in customer understanding and engagement.
  • Consistently recognized for exceptional client communication.
  • Coordinated complex security installations.
  • Accomplished team leader.
  • Recognized on a regular basis for outstanding performance and contributions to the Law Enforcement and Security industry's success.

Accomplishments

  • Diagnosed and resolved service issues for SAP systems, decreasing average service times by 61%.
  • Performed advanced technical troubleshooting for IP-based camera systems, leading to a 19% decrease in time spent on site visits.
  • Installed and configured SAP in commercial settings, increasing security system performance by 24% over a 2020 period.
  • Designed and implemented a centralized security monitoring solution that improved response times to critical security events by 49%.
  • Successfully managed security projects from start to finish, ensuring all installations met compliance standards and reducing future rework by 71%.
  • Delivered hands-on end-user training for security systems involving Adobe Creative Suite, improving operational understanding and reducing support calls by 40%.
  • Completed systems testing and recommended strategic improvements, reducing service issues and complaints by 77% within two years.
  • Led a team of 2 in the overhaul of a security infrastructure system, cutting response times to breaches by 44%.
  • Maintained hardware and software inventory, reducing system downtime through faster part replacements and decreasing service backlog by 23%.
  • Installed remote viewing capabilities for 16 security cameras systems, increasing monitoring efficiency and reducing operational costs by $4.

Affiliations

  • American Medical Informatics Association
  • International Association of Administrative Professionals
  • Membership with the High Security Industries Association (HSIA), actively taking part in R&D discussions about access control advancements.
  • Freemason
  • Leadership role in the International Security Conference & Expo (ISC West/East), with speaking engagements on security system integration.
  • Electronic Security Association (ESA) membership since 2022, providing up-to-date industry knowledge on standards and best practices.
  • Certified member of the Central Station Alarm Association (CSAA), focusing on advancements in alarm monitoring technologies.
  • Project Management Institute
  • International Council of Nurses
  • Certified member of the Certified Security Project Manager (CSPM) program, demonstrating leadership in security system implementation.

Certifications

  • Certified Security Project Manager (CSPM) - Cedar Works
  • BICSI Electronic Safety and Security (ESS) Designer Certification
  • First Aid/CPR Certified
  • Pelco Endura Certification – Video Surveillance System
  • CompTIA Network+
  • Lenel Certified Expert (LCE) - 2015
  • ADT Installer Certification - 2024
  • Certified Alarm Technician (CAT) - Vantage
  • Certified Access Control Specialist (CACS)
  • Electronic Security Association (ESA) Certification

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