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Skills

  • Customer service
  • Performance Bottleneck Troubleshooting
  • Supply maintenance
  • Organization
  • Functional testing expertise
  • Communications
  • Client Communication & Expectation Management
  • Cross-functional team collaboration
  • Continuous Testing Feedback Integration
  • Inventory management skills

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Continuously prioritized and refined test practices.
  • Achieved a target of below 69% escaped defects.
  • Championed security testing initiatives, identifying and mitigating 4 vulnerabilities before they were exposed to public or internal use.
  • Assessed high-risk areas.
  • Collaborated directly with stakeholders to assess and prioritize high-risk areas, ensuring timely detection of QuickBooks issues and solutions.
  • Achieved results within the first 3 months.
  • Achieved a 67% improvement in test case execution efficiency.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 60% reduction in customer-reported issues.

Summaries

  • Achieved results over two years.
  • Consistently achieved below 50% escaped defects.
  • Applied structured testing protocols.
  • Accomplished leader in performance testing, simulating real-world conditions to identify potential bottlenecks and optimize system performance.
  • Conducted complex performance tests.
  • Advocated and implemented shift-left testing methods, decreasing defect leakage by 62% while enhancing overall product stability.
  • Adept at managing onshore-offshore coordination.
  • Conducted rigorous performance and functional testing.
  • Costs were consistently reduced while profits were increased.
  • Automated 14 critical test scenarios, resulting in more streamlined, effective testing cycles, reducing bottlenecks throughout the release process.

Accomplishments

  • Liaised with business stakeholders to prioritize test cases based on business risks, reducing total testing time by focusing on mission-critical functions.
  • Introduced behavior-driven testing in an Agile environment using Asana, leading to a 15% reduction in manual test efforts within 2022.
  • Reduced total test cycle time by 58% by strategically implementing parallel testing frameworks within QuickBooks.
  • Led a testing team that contributed to reducing critical defect volumes from 18% to less than 85% per production cycle.
  • Implemented CI/CD testing practices in Workday, streamlining release frequency from 6 months to process.
  • Developed custom test automation workflows in Jira, enabling a 69% increase in regression test coverage in less than 6 months.
  • Led the automation of performance tests focusing on load and scalability, improving application responsiveness by 64% under peak conditions.
  • Standardized automated test scripts, resulting in improved test reuse rate by 62% across multiple projects globally.
  • Proactively identified test gaps and drove improvements in release processes, which decreased production defects by 41%.
  • Provided post-release defect analysis and feedback to development teams, helping cut post-release critical defects by 71% within one year.

Affiliations

  • Performance Testing Council
  • IEEE Computer Society
  • Association for Supply Chain Management (APICS)
  • Test Engineering Alliance Meetup (TEA) Atlanta
  • International Association for Artificial Intelligence Testing
  • The Selenium Project Community
  • Cloud Testing Professional Group
  • Society of Human Resource Management
  • Automation Guild – Testing Automation Conference
  • Association of Information Technology Professionals

Certifications

  • Certified Selenium Tester, Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Certified Professional in Agile Testing (CPAT) – iSQI
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Business Analysis Professional (CBAP)
  • Certified DevTestOps Professional (CDTOP) – DevOps Institute
  • ISTQB Advanced Level Test Manager – International Software Testing Qualifications Board (ISTQB)

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