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Skills

  • Performance-based resident satisfaction improvement
  • Communications
  • Emergency housing response management
  • First Aid/CPR
  • Budgets
  • Onsite facility tours
  • Grant Writing and Fundraising
  • MS Office
  • Business operations
  • Team building

Work Experiences

  • Created a preventative legal action strategy that saw a 34% reduction in lawsuits against the housing authority over three years.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Achieved zero tenant displacements.
  • Held community workshops to promote various programs and inform the public about services that are available.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Coordinated team development activities and trainings with senior case managers.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with architects and engineers on initiative.
  • Achieved results within the past year.

Summaries

  • Achieved 63% compliance with federal regulations.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Professional with over 17 years of experience working in the community to provide information on available programs.
  • Accomplished Public Housing Manager with extensive expertise in property oversight, financial planning, staff supervision, and efficient resource management to improve overall housing performance.
  • Completed projects in Seattle.
  • Public Housing Manager with 18 years of successful process improvement and quality assurance experience.
  • Well-organized, hardworking, and committed to increasing support to meet growing demands.
  • Achieved 11 consecutive accident-free inspections.
  • Budget planning expert who revamped financial oversight processes, optimizing the allocation of $15 to maintain property upkeep, securing sustainability, and driving facility enhancements.
  • With forward-thinking strategies and skilled leadership over teams and resources, she has a track record of increasing community support.

Accomplishments

  • Successfully led housing portfolio expansion by negotiating the purchase of 6 properties, increasing community housing units by 74%.
  • Maintained a 83% compliance rate with HUD regulations during 5 consecutive audits, ensuring no penalties and full funding eligibility.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved tenant satisfaction scores by 70% through prompt resolution of maintenance issues and proactive communication efforts.
  • Managed eviction processes and liaised with legal departments to maintain compliance with city regulations, resulting in a 56% reduction in disputes.
  • Achieved a 57% occupancy rate by improving tenant retention through proactive engagement and relationship management.
  • Successfully supervised and streamlined rental processes, reducing application processing time by 6 days.
  • Collaborated with municipal authorities to secure $9 in funding for critical housing projects, boosting housing availability by 27%.
  • Negotiated maintenance contracts, resulting in $18 in annual cost savings while improving service quality.
  • Designed preventative maintenance schedules that resulted in a 37% reduction in emergency maintenance requests.

Affiliations

  • International Association of Administrative Professionals
  • Toastmasters
  • International City/County Management Association (ICMA)
  • American Medical Informatics Association
  • National Affordable Housing Management Association (NAHMA)
  • Jaycees
  • National Association of Housing and Redevelopment Officials (NAHRO)
  • National Low Income Housing Coalition (NLIHC)
  • Partnership for Strong Communities Supporter
  • American Marketing Association

Certifications

  • Affordable Housing Professional (AHP) - National Affordable Housing Management Association (NAHMA)
  • Project Management Professional (PMP)
  • Strategic Leadership in Affordable Housing - framework
  • CompTIA A+ Technician
  • Public Housing Manager (PHM) - program
  • CompTIA Security+
  • Risk Management in Affordable Housing Certification - Vantage
  • CompTIA Network+
  • Conflict Resolution and Mediation Certification - Summit Group
  • Tax Credit Specialist (TCS) - system

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