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Skills

  • Interpersonal communication skills
  • Answering questions
  • Key holder experience
  • Stocking and replenishing
  • Report preparation
  • Professional telephone demeanor
  • Call center operations
  • Data entry
  • Payment processing
  • Strategic sales knowledge

Work Experiences

  • Met or exceeded revenue targets with successful promotions of Workday during routine inbound calls and outbound sales follow-ups.
  • Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs.
  • Collaborated with coworkers and managers to resolve difficult and high-level customer issues.
  • Set up new member contracts, explained the rules, and gave advice on how to get the most out of the benefits.
  • Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
  • Entered customer interaction details into SAP to track requests, document problems, and record solutions offered.
  • In the top 18% of employees for successful streamlined.
  • Facilitated process orders and ensured that they were completed accurately and on time.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Provided ongoing guest service, which included Asana recommendations.

Summaries

  • Patient professional skilled at answering customers' questions and concerns, entering and updating customer information, and resolving escalated issues.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Contact Center Agent was polite and professional, and he was successful in using strong communication and problem-solving skills to resolve each customer issue.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Upbeat and vivacious, with grace in dealing with adversity via resourcefulness and adaptability.
  • Motivated to keep customers happy and contribute to the company's success.
  • Sales, recruiting, and people management are among his specialties.
  • ServiceNow and metric techniques have been taught to me.
  • Service-oriented team player with a track record of providing high-quality support in the Customer Service for 9 years.

Accomplishments

  • Documented and resolved framework which led to process.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Multi-tasking: Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Database Maintenance: Assisted in the managing of the company database and verified, edited and modified members’ information.
  • Increased
  • Responded
  • Monitored
  • Method Interacted with 6+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Integrated
  • Marketing: Implemented marketing strategies which resulted in metric growth of customer base.

Affiliations

  • Institute of Customer Service
  • Global Association for Contact Center and Customer Engagement Professionals
  • International Association for Customer Service
  • Contact Center World (CCW)
  • Contact Center Knowledge Exchange (CCKE)
  • Jaycees
  • Lions Club
  • International Customer Service Association (ICSA)
  • Society for Human Resource Management (SHRM)
  • Professional Association for Customer Engagement (PACE)

Certifications

  • Certified Customer Service Operations Specialist (CSOS) 2021
  • Omnichannel Strategy & Integration Certification Summit Group
  • Advanced Troubleshooting Techniques Certification Adobe Creative Suite
  • Salesforce
  • Call Quality Assurance Certification (CQA) Brightline
  • Certified Public Accountant
  • Microsoft Certified Application Specialist (MCAS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Operations Efficiency Certification for Contact Centers Cedar Works
  • CompTIA Network+

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