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Skills

  • Proactive issue identification
  • Business continuity planning and execution
  • Problem resolution
  • MS Office
  • Process improvement
  • Cybersecurity best practices
  • Budgets
  • Project organization
  • First Aid/CPR
  • Legacy system upgrade and modernization

Work Experiences

  • Achieved a 50% reduction in reported usability issues.
  • Collaborated with sales and marketing teams.
  • Addressed legacy Adobe Creative Suite performance issues.
  • Presented cost-benefit and return-on-investment estimates to business leaders to help them plan and execute projects.
  • Worked closely with upper management to develop and implement new processes in order to drive strategy.
  • Contributed to a 12% growth in customer retention rates.
  • Created documentation standards and enforced uniformity across multiple teams working on Power BI, driving a 52% improvement in developer onboarding efficiency.
  • Achieved a 21% client satisfaction increase.
  • Awarded Top Performer for delivering robust application enhancements leading to a 61% client satisfaction increase.
  • Enhanced procedure by adding new features and infrastructure to the standard system.

Summaries

  • Organized Systems Analyst with 13 years of experience assessing, reconstructing, and advancing computer systems.
  • Strengths in performance reporting and cross-functional collaboration backed up by Computers Software training.
  • Achieved a reduction of 85%.
  • Recognized on a regular basis for outstanding performance and contributions to the Computers Software industry's success.
  • Boosted team communication and synergy by training 8 cross-functional staff on ServiceNow, leading to a 80% improvement in project completion time.
  • Senior Application Analyst with 6 years of successful workflow optimization and client relations experience.
  • Created reporting systems.
  • Averted prolonged downtimes.
  • Within Computers Software, senior Senior Application Analyst and outstanding performer in quality assurance and vendor management.
  • Maintaining efficient initiative systems by leveraging infrastructure and operational knowledge to improve processes is a successful background.

Accomplishments

  • Interfaced with 16 third-party vendors to negotiate API integrations, reducing service downtime by 83%.
  • Reduced project delivery timelines by 71% through efficient change management protocols.
  • Reduced application redundancy within Asana, cutting storage costs by $14 annually.
  • Acted as the primary technical liaison for major application releases, ensuring smooth operation for over 6 users.
  • Consulted with upper management to create a comprehensive upgrade roadmap for Salesforce, increasing ROI by $5 over 2 months.
  • Led the migration of critical data for sales across 10 global offices, ensuring zero data loss and adherence to industry compliance.
  • Collaborated with DevOps to introduce continuous integration and delivery (CI/CD) practices, reducing deployment time by 81%.
  • Contributed to industry compliance or accreditation efforts, ensuring that marketing met necessary quality and security standards within the past year.
  • Instrumental in upgrading Jira, which achieved a 80% performance increase after deployment.
  • Leveraged data analysis and system insights to optimize application speed, leading to a 69% reduction in processing delays.

Affiliations

  • Certified Scrum Master and active member of Scrum Alliance focusing on Agile transformations and application delivery acceleration
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Engagement with the International Association of Software Architects (IASA) to deepen knowledge on custom-module development 2015
  • Member, Association for Computing Machinery (ACM), specializing in application security advancements 2023-Present
  • TechWell community member, actively learning new approaches to software testing and application resilience
  • Participant in the Database Administration Professionals (DbAPro) Organization, specializing in query optimization
  • Professional Association for SQL Server (PASS) participant, focused on predictive analytics and database optimization
  • Affiliated with the Association for Information Science and Technology (ASIS&T), focusing on data architecture and management
  • Participant in the CIO Forum and Executive IT Summit, sharing insights on large-scale application implementations

Certifications

  • Certified Business Analysis Professional (CBAP) - Summit Group
  • Project Management Professional (PMP) - Project Management Institute
  • Microsoft Certified: Power Platform Functional Consultant Associate
  • First Aid/CPR Certified
  • CompTIA Cloud+
  • Certified Public Accountant (CPA)
  • Microsoft Certified: DevOps Engineer Expert
  • Microsoft Certified: Azure DevOps Engineer Expert
  • ServiceNow Certified System Administrator
  • Cisco Certified Internetwork Expert (CCIE)

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