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Skills

  • Cash and Credit Card Transaction Accuracy
  • High-volume order accuracy
  • Food inspection
  • Liquor, wine and food service
  • Special dietary requirements
  • Health and sanitation standards compliance
  • Hors d'oeuvres service
  • Table setting arrangements
  • Dining table arrangement and setup
  • Excellent memory for orders and special requests

Work Experiences

  • Checked in with guests to get feedback on the food served, to resolve issues, to bring extra items, and to refill beverages.
  • Quickly greeted new customers, inquiring about drinks and kicking off the dining experience with prompt beverage service.
  • Helped the kitchen staff with food counts by calculating the number of items needed for a full service.
  • Took down orders and worked with other team members to serve food and beverages quickly.
  • Guests were served cold, hot, and metric beverages that I prepared and served.
  • Explained menu options to guests, made recommendations, and took food and beverage orders.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Upsold customers and increased table turns by up to 9%, outperforming wait staff average sales.
  • Cleaned, sanitized, and organized food speed racks, bins, and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Served plated dinners, buffet-style dinners, and passed hors d'oeuvres for parties of 12 to 10.

Summaries

  • Ability to recognize framework issues and integrate program solutions to achieve framework.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Extensive experience in initiative establishments providing excellent service.
  • Procedure, program, and category are all available.
  • Motivating leader who has built and managed category teams in the past.
  • Waitress Trainee who is self-motivated and dependable and can achieve high performance with little supervision.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Waitress Trainee.
  • In FOH and BOH operations, a competent and capable team member.
  • Maintaining a positive attitude, quickly attending to guests, and spearheaded increased customer satisfaction 10%.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Assisted in reorganizing kitchen orders, improving overall meal ticket time by 3 minutes during peak hours.
  • Took charge of event setup for private dining experiences, ensuring seamless event flow and client satisfaction at Phoenix.
  • Utilized multitasking and time management skills to serve over 6 tables per shift without sacrificing service quality.
  • Actively contributed to event planning and logistics for group dining experiences, praised for maintaining high standards and organization.
  • Awarded standard at Ironclad Systems for handling high-pressure situations with professional and calm demeanor.
  • Reduced beverage wait times by implementing a more efficient refill tracking system, increasing customer satisfaction by 45%.
  • Contributed to increased efficiency in end-of-day payment reconciliations, reducing errors in POS transactions by 57%.
  • Successfully increased beverage sales by 69% through proactive selling of customized drink options.
  • Assisted the floor manager in inventory tracking and ordering efficiency, resulting in reduced stock shortages by 25%.
  • Achieved Six Sigma in food safety, ensuring compliance with local health and safety regulations for food handling.

Affiliations

  • Attended a 2016 'Customer Service Seminar' led by Northwind, improving conflict resolution and verbal communication skills.
  • Completed 'Food Handler Safety Training' certification from framework, ensuring compliance with health regulations.
  • Enrolled in Phoenix Community College's 'Customer Service Essentials' course to enhance communication and interpersonal skills.
  • Completed the 'Alcohol Server Certification' to ensure the safe and responsible serving of alcoholic drinks.
  • Active member of the 'Food and Beverage Service Association' (FBSA) to network with dining professionals and extend expertise.
  • Participant in the 'category Employee Development Program', focusing on restaurant processes and team collaboration.
  • Participated in the 'Upsell Masterclass for Hospitality' organized by system, focusing on strategies to increase guest spending.
  • Contributed to system, offering waitstaff services for events hosting over 7 attendees, ensuring impeccable guest experiences.
  • Certified in 'ServSafe Food Safety' training to guarantee top-level compliance with state and federal food sanitation regulations.
  • Member of the International Food Service Executives Association (IFSEA), striving to elevate dining experiences through education.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • ServSafe Food Handler Certification
  • Introduction to Food Safety (HACCP) Certification
  • Certified Specialist of Wine (CSW)
  • Advanced Drink Maker Accreditation
  • Microsoft Office Specialist (MOS)
  • SafeStaff Food Handler Certification
  • First Aid/CPR
  • Restaurant Revenue Management Certificate Vantage
  • Apple Certified Associate (ACA)

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