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Skills

  • Food safety understanding
  • Efficient multitasking in a fast-paced environment
  • Dining customer service
  • Data entry for orders with accuracy
  • Wine pairings
  • Managing special requests and accommodations
  • Quality control
  • Buffet setup and takedown
  • Food handling and hygiene compliance
  • Prompt table clearance

Work Experiences

  • Prepared salads and appetizers to assist the kitchen staff.
  • Served an average of 8 patrons per day with consistent recommendations for exceptional service at standard restaurant.
  • Served plated dinners, buffet-style dinners, and passed hors d'oeuvres for parties of 12 to 10.
  • Used dishcloths, hot water, and cleaning products to wipe down and sanitize the food preparation areas.
  • Explained how to prepare various menu items to customers, describing ingredients and cooking methods.
  • Finished the opening and closing checklists, which included emptying the trash, protecting the alcohol, and polishing the silverware.
  • Kept up with current menu items, garnishes, ingredients, and preparation techniques.
  • Checked in on guests to ensure that they were satisfied with their meals and suggested additional items to boost restaurant sales.
  • Politely and promptly answered phones, accurately recording and confirming reservations.
  • Double-checked customers' ages for alcohol service and stopped serving inebriated customers.

Summaries

  • An aspiring food service professional and culinary arts student looking for work in a posh fine-dining establishment.
  • Server with 6 years of experience in increasing process sales while providing excellent service.
  • Serving professional with experience in the dining room and kitchen, as well as restaurant maintenance procedures and quality standards.
  • Clear and reset tables as quickly as possible, restock supplies, and clean up spills.
  • Upsell 14% of patrons served by an intuitive salesperson, increasing restaurant earnings and tips.
  • Reliable, customer-focused team player with 11 years of restaurant experience and a strong desire to succeed in all areas.
  • Memorizes menus, prepares drinks, and promotes customer loyalty.
  • Memorizing menu items and orders, upselling additional products, and taking accurate drink and food orders are all skills she possesses.
  • Extensive experience in initiative establishments providing excellent service.
  • Strategic thinker with expertise in vendor management.

Accomplishments

  • Utilized portion control guidelines, reducing food wastage and returning dishes by 79% on average.
  • Regularly trained new staff on POS systems and effective table management, contributing to team efficiency and customer satisfaction.
  • Contributed to increased efficiency in end-of-day payment reconciliations, reducing errors in POS transactions by 57%.
  • Developed a personalized table greeting and rapport-building techniques, noted for enhancing customer satisfaction at metric.
  • Recognized for quick learning and adaptability, transitioning from trainee to full waitress in 12 months, surpassing the expected timeline.
  • Efficiently handled table turnover during peak hours, reducing wait time by 4 minutes and increasing overall customer flow.
  • Successfully increased beverage sales by 69% through proactive selling of customized drink options.
  • Assisted in reorganizing kitchen orders, improving overall meal ticket time by 3 minutes during peak hours.
  • Consistently received positive reviews online for friendliness, ensuring a customer retention increase of 18% than the previous period.
  • Received consistently higher tips, suggesting above-average customer service ratings on satisfaction surveys.

Affiliations

  • Attended the 2015 'Waitstaff Training Workshop' organized by Cedar Works to refine service techniques and customer interaction strategies.
  • Involved in the 'Waitstaff Advisory Group' at standard, assisting in policy development for improved customer relations.
  • Completed the 'Alcohol Server Certification' to ensure the safe and responsible serving of alcoholic drinks.
  • Participant in the 'category Employee Development Program', focusing on restaurant processes and team collaboration.
  • Member of the National Restaurant Association (NRA) focused on improving service standards and industry best practices.
  • Member of the the Midwest 'Professional Servers Association' dedicated to continuing education in customer service.
  • Attended the 2020 'Restaurant Leadership Conference', emphasizing teamwork and top-notch guest service.
  • Completed the 'Holiday Catering Program' through Lakeside Partners, gaining firsthand experience in managing private dining events.
  • Active participant in local 'Hospitality Workers Union' aimed at advocating for better working conditions in the hospitality sector.
  • Completed the 'Advanced Upselling for Servers' training by Brightline, resulting in an increased average ticket by 34%.

Certifications

  • First Aid/CPR
  • Restaurant Revenue Management Certificate Vantage
  • Basic Food Hygiene Certification Vantage
  • Alcohol Awareness Training (e.g., TIPS, RBS) Austin
  • Certified Front Desk Representative (CFDR)
  • Microsoft Office Specialist (MOS)
  • Teamwork in Hospitality Certification Course
  • Customer Service Excellence - Certificate (Summit Group)
  • CompTIA Network+
  • Certified Restaurant Server (CRS)

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