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Skills

  • Loan processing
  • Knowledge of building codes
  • Relationship development
  • Team management
  • CRM Software Proficiency (Workday)
  • Project organization
  • Operational improvement
  • Property tours and inspections
  • MS Office
  • Standard equipment

Work Experiences

  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Leasing Officer every 6 months.
  • Achieved results over a three years period.
  • Provided tenants with emergency 24-hour on-call service for building issues.
  • Created, reviewed, and submitted operating and capital budgets for the property.
  • Accelerated follow-up times.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Avoided $9 in potential fines.
  • Accelerated lease-up rates by 53%.
  • Ensured that a sufficient number of units were available for sale at all times.

Summaries

  • Achieved a 48% post-move-in satisfaction rate.
  • Strengths in stakeholder engagement and project management backed up by Miscellaneous training.
  • Accomplished Leasing Officer known for executing marketing strategies that elevated leasing inquiries and conversions by 51%, while maintaining strong tenant relationships.
  • Achieved a 29% leasing rate.
  • Costs were consistently reduced while profits were increased.
  • Inspections are organized, issues are resolved, and budget management is delivered.
  • Leasing Officer who is communicative and has excellent customer service and quality assurance skills.
  • Achieved a 44% leasing rate improvement.
  • Property manager and licensed real estate professional with 12 years of industry experience.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.

Accomplishments

  • Designed and planned leasing events by coordinating with local businesses, drawing 4 attendees and increasing signings by 19%.
  • Executed targeted events and workshops to increase tenant retention, contributing to a 72% improvement in lease renewals.
  • Collaborated with property management and legal teams to facilitate smooth execution of over 16 lease agreements in Seattle.
  • Developed resident onboarding program with framework, reducing tenant issues by 61% during the first 11 months of tenancy.
  • Partnered with external vendors to enhance property appeal, increasing walk-ins and scheduled tours by 57%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased total year-end occupancy across 18 properties by 33%, exceeding company goals.
  • Achieved a leasing conversion rate of 37% by optimizing outreach efforts including personalized email marketing campaigns.
  • Conducted market research to position properties competitively, reducing rent concession usage by 29%.
  • Initiated social media marketing campaigns and achieved 5 monthly tenant inquiries through online channels.

Affiliations

  • Completed Tenant Retention Strategies workshop by process
  • American Society of Safety Professionals
  • Project Management Institute
  • International Council of Nurses
  • Awarded 2023 Property Management Professionalism Badge from system
  • Member of Columbus Leasing Professionals Network
  • Guest speaker for Leasing Optimization Strategies at process2022
  • Rotary International
  • National Association of Residential Property Managers (NARPM)
  • Association for Computing Machinery

Certifications

  • Certified Advanced Reporting Analyst (CARA) in Tableau
  • Certified Real Estate Leasing Specialist (CRELS) Brightline
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Certified Customer Relationship Manager (CCRM) Workday
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Apartment Portfolio Supervisor (CAPS)
  • Certified Property Manager (CPM)
  • Online Marketing and Advertising Certification for Leasing Professionals Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)

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