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Skills

  • First Aid/CPR
  • Budgets
  • Communications
  • Tenant and eviction laws
  • Client needs assessment
  • Contract negotiation
  • Competitor pricing strategies
  • Market Analysis
  • Supervision
  • Conflict resolution

Work Experiences

  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Accelerated lease-up rates by 53%.
  • Achieved a 63% higher average rent per unit.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Leasing Officer every 6 months.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Set up appointments for showings of marketed properties.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
  • Approved leasing applications.
  • Achieved performance improvement over 2021.

Summaries

  • Talented professional regarded as a capable leader and committed problem solver.
  • Accelerated lead conversions.
  • Achieved a 44% leasing rate improvement.
  • Accomplished Leasing Officer known for executing marketing strategies that elevated leasing inquiries and conversions by 51%, while maintaining strong tenant relationships.
  • Responsible Property Manager dedicated to providing a safe and comfortable environment for residents while also advocating for the building board's needs.
  • Achieved a 84% conversion rate increase.
  • Effective at maintaining a consistent balance between tenants' rights and business objectives in order to meet financial targets.
  • Achieved an average of 18% improvement in team performance.
  • Achieved a 85% improvement in lead conversions.
  • Leasing Officer who is communicative and has excellent customer service and quality assurance skills.

Accomplishments

  • Utilized competitor pricing analysis to implement a new rate strategy, boosting inquiries and showings by 28%.
  • Conducted market research to position properties competitively, reducing rent concession usage by 29%.
  • Collaborated with marketing on digital assets, boosting lead generation by 58% and enhancing property visibility.
  • Improved tenant retention by 28% through executing effective renewal strategies for long-term tenants.
  • Assisted in onboarding a new property management system, improving operational efficiency and cutting administrative processing time by 60%.
  • Improved tenant satisfaction by 47% through monthly feedback surveys and immediate action plans for widespread concerns.
  • Implemented a CRM system to track prospective tenants and leasing leads, expediting follow-ups and improving conversion rates by 28%.
  • Reviewed and approved leasing contracts for compliance, mitigating legal risks and avoiding 5 potential disputes.
  • Resolved product issue through consumer testing.
  • Prepared and managed leasing budgets totaling $81,000 annually, ensuring compliance with financial forecasts and reducing variances by 26%.

Affiliations

  • Named as Leasing Professional Mentor for Portland Chapter of process
  • Active membership in the National Apartment Association (NAA)
  • Freemason
  • Completed 2020 Tenant Relations Certification program from Harbor & Co.
  • Routine participant in National Real Estate Development Conference hosted by Beacon Labs
  • American Society of Safety Professionals
  • Attendee and volunteer for the Annual Apartmentalize Conference by National Apartment Association
  • American Marketing Association
  • Contributing author to articles published by initiative on sustainable leasing.
  • Awarded 2023 Property Management Professionalism Badge from system

Certifications

  • Certified Property Manager (CPM)
  • CompTIA Network+
  • Online Marketing and Advertising Certification for Leasing Professionals Vantage
  • Certified Real Estate Leasing Specialist (CRELS) Brightline
  • Leasing and Property Management Assistant Certification Vantage
  • Certified Customer Relationship Manager (CCRM) Workday
  • Certified Apartment Portfolio Supervisor (CAPS)
  • Accredited Residential Manager (ARM®) - Meridian
  • Certified Business Analysis Professional (CBAP)
  • Certified Property Leasing Specialist Harbor & Co.

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