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Skills

  • Administrative support
  • RFI Scanners
  • Donor prospecting and engagement
  • CCTV
  • Client meetings
  • Effective customer communication
  • Organization
  • Interdepartmental communication
  • Community outreach
  • Compliance with regulations and standards standard

Work Experiences

  • Working with team members and customers to find workable solutions improved operations.
  • Worked with other team members to identify and achieve agency goals.
  • Adhered to cultural and demographic sensitivities.
  • Achieved results over 15 months.
  • Achieved results after the past year.
  • Assisted in the creation of system procedures.
  • Gave talks to community groups to promote the mission and programs of the organization.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Learned cross-functional collaboration and stakeholder engagement to help with office needs.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Summaries

  • Prepared for a new position requiring successful completion of a variety of tasks in a fast-paced environment.
  • ITIL certified
  • Director of Community Programs with stakeholder engagement and cross-functional collaboration abilities.
  • With proactive approaches and diligent leadership of physical resources and personnel, experience driving community support is a must.
  • Accomplished fundraiser.
  • Jira and Adobe Creative Suite experts with exceptional interpersonal skills.
  • Organized and dedicated to improving support in order to meet rising demand.
  • Proven track record of motivating launched to achieve team, individual, and management goals.
  • 10 years of experience presenting community reports.
  • Motivating leader who has built and managed method teams in the past.

Accomplishments

  • Led a community advocacy campaign that resulted in policy changes at program, benefitting 14 marginalized groups and causing a 51% improvement in support services.
  • Led a cross-functional team of 7 members to implement a community-focused initiative that improved participant engagement by 81% over two years.
  • Developed targeted marketing strategies using platforms such as system, leading to a 38% increase in participation for key events.
  • Collaborated with 13 local government bodies to secure public funding for community outreach programs, resulting in 21% increased funding year-over-year.
  • Managed a $80,000 program budget, ensuring that all expenditures aligned with organizational priorities and that year-end surplus came in at 44%.
  • Implemented quantitative and qualitative program assessments, leading to a 61% improvement in service outcomes and donor satisfaction.
  • Organized and led regular community feedback sessions, integrating suggestions to launch 18 new programs that addressed identified needs, raising satisfaction rates by 67%.
  • Championed efforts to incorporate sustainability into all community programming, reducing the organization’s environmental footprint by 51%.
  • Designed and launched new digital outreach platforms, resulting in 6 new inquiries and 70% growth in volunteer participation during method.
  • Introduced data analytics into donor engagement planning, increasing donor retention by 80% and driving a $151,000 increase in donations.

Affiliations

  • Steering Committee Member for the National Human Services Assembly
  • Facilitator for the Community Leadership Program at system
  • Affiliation with the National Center for Nonprofit Enterprise (NCNE), focusing on nonprofit scalability
  • Active Member of the Council for Advancement and Support of Education (CASE)
  • Frequent attendee of the United Philanthropy Forum on Foundations and Nonprofit Success
  • Member of the Nonprofit Technology Network (NTEN), leveraging innovative technologies in outreach strategies
  • Graduate of the Executive Director Leadership Circle Program, 2017
  • Member of the National Forum for Black Public Administrators (NFBPA), engaging in marginalized community outreach
  • Member of the National Association of Community Health Workers (NACHW), supporting underserved health care initiatives
  • Member of the National Community Action Partnership (NCAP)

Certifications

  • Certified Nonprofit Professional (CNP) – Lakeside Partners
  • Nonprofit Accountability and Performance Metrics Certification - procedure, 2017
  • Leadership for Nonprofit Professionals - Executive Edu Program, process
  • Leadership in Nonprofit Management - standard
  • Association for Project Management (APM)
  • Certificate in Program Evaluation - Harbor & Co., 2016
  • SAP Certified Application Associate
  • Certificate in Strategic Nonprofit Management - metric, 2020
  • ServSafe
  • Certified Business Analysis Professional (CBAP)

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