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Skills

  • Austin Board of Realtors
  • Accounts payable/receivable
  • Proficient in Microsoft Office
  • Customer needs assessment
  • Internal auditing
  • Weekly Payroll
  • Tax preparation
  • Honest and ethical
  • Cross-departmental collaboration
  • Team management

Work Experiences

  • Planned charity and public events to raise awareness in the community and generate leads.
  • Followed up with prospects throughout the sales process.
  • Evaluated student progress on a regular basis to keep post-conflict and post-disaster goals up to date and in line with campus expectations.
  • Encouraged residents and staff to have positive interactions.
  • Reduced
  • Ensured
  • Recommendation
  • Guided
  • Made a proposal
  • Aided students in resolving problems in difficult situations.

Summaries

  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Articulate
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Worked with a wide range of people and established professional and productive business relationships at all levels.
  • Versatile
  • Operated in a nurturing, low-stress environment.
  • Determined sales and marketing professional with 8 years of experience in procedure industry.
  • Collaborate with commercial lenders to achieve sales targets.
  • Expert

Accomplishments

  • Developed and implemented emergency response protocols, successfully managing 3 critical incidents with zero injuries across 2021.
  • Documented and resolved method which led to framework.
  • Facilitated a bi-weekly resident engagement forum, leading to notable improvements in communication and a 36% reduction in complaints.
  • Led weekly resident check-in meetings, providing mental health resources and decreasing student stress levels by 22%.
  • Collaborated with the Office of Residence Life to enhance inclusivity efforts, resulting in a 42% increase in multicultural program participation.
  • Facilitated over 12 conflict resolution sessions between roommates, achieving resolution without escalation in 65% of cases.
  • Conducted an anonymous survey to gauge resident satisfaction, achieving a 37% increase in positive feedback compared to the previous year.
  • Designed conflict resolution protocol that was adopted by the broader Housing Department, leading to 60% decrease in escalated incidents.
  • Developed a mentorship folder for incoming RAs, improving efficiency and reducing training time by 17%.
  • Streamlined resident concerns and maintenance requests, reducing overall response time by 55%.

Affiliations

  • Association of Information Technology Professionals
  • The Association for Student Conduct Administration (ASCA)
  • International Council of Nurses
  • Training Participant in Trauma-Informed Conflict Mediation 2017
  • Association for Computing Machinery
  • Certified Campus Organizer (ResLife)
  • National Association of College and University Residence Halls (NACURH)
  • Lions Club
  • Volunteer with Boston Campus Living and Learning Center
  • Member of the Association of Title IX Administrators (ATIXA)

Certifications

  • First Aid/CPR Certified
  • Salesforce
  • Certification in Campus Emergency Response Training
  • SHRM Certified Professional (SHRM-CP)
  • Certified Peer Educator (CPE) by The BACCHUS Network
  • Diversity, Equity, and Inclusion Certified Professional (DEICP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Academic Life Coach (CALC)
  • Certified Public Accountant

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