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Skills

  • Bookkeeping
  • 7 WPM typing speed
  • Team building
  • Regulatory compliance
  • Standard equipment
  • Event planning and coordination
  • Problem resolution
  • Project organization
  • Conflict resolution and proactive problem-solving
  • Data entry accuracy and 100% reporting compliance

Work Experiences

  • Bridged communication gaps.
  • Coordinated daily correspondence.
  • Created a project management dashboard.
  • Boosted key deliverable outcomes by 42%.
  • Used QuickBooks to create invoices, reports, and other deliverables on a monthly basis.
  • Organized successful conferences, which included all speaker and attendee travel, as well as facilities and support services.
  • Was in charge of assigning executive tasks as well as managing complex calendars and administrative functions.
  • Achieved a 18% success rate in meeting tight deadlines.
  • Responded to emails and other correspondence to facilitate communication and improve business processes.
  • Coordinated with the marketing team to provide necessary research materials, contributing to a successful campaign that generated $15 in sales.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved high client satisfaction.
  • Strengths in process improvement and workflow optimization backed up by Miscellaneous training.
  • Proficient in the use of Jira and system equipment.
  • Strongly committed to customer satisfaction, teamwork, and service excellence.
  • Aligned with organizational tone.
  • Intuitive and graceful when it comes to managing high-volume workloads in rapidly changing environments.
  • Costs were consistently reduced while profits were increased.
  • Adapted rapidly to new technologies.
  • Within Miscellaneous, senior Personal Administrative Assistant and outstanding performer in workflow optimization and vendor management.

Accomplishments

  • Prepared and coordinated meeting agendas, saving initiative 18 hours of administrative time weekly.
  • Spearheaded the reorganization of office supplies and inventory systems, which decreased procurement costs by 49%.
  • Optimized internal communications by creating a shared resource hub, reducing redundant inquiries by 43%. Streamlined communication among 15 teams.
  • Designed and implemented a confidential legal document filing system, reducing approval time for legal requests by 62% and ensuring compliance with privacy standards.
  • Designed a travel itinerary system that streamlined booking, led to 78% faster trip approvals, and reduced last-minute cancellations.
  • Collaborated with team of 18 in the development of category.
  • Coordinated travel arrangements for executive teams, reducing travel expenses by 73% through adherence to company travel policies and process optimization.
  • Streamlined new hire onboarding processes, reducing onboarding duration by 79% while enhancing employee retention rates.
  • Implemented personalized service system for clients ensuring a 31% enhancement in client satisfaction, important for business retention.
  • Coordinated executive offsite meetings and all relevant logistics, ensuring sessions ran smoothly and on budget, improving attendee feedback by 76%.

Affiliations

  • Project Management Institute
  • National Association of Legal Secretaries (NALS)
  • Professional Women's Association (PWA)
  • Society of Human Resource Management
  • Small Business Administration (SBA) Local Chapter Networking for Professionals
  • Rotary International
  • Federal Executive Institute (FEI) Leadership Program for Administrative Professionals
  • American Management Association (AMA) - Administrative Professionals Certificate Program
  • Microsoft 365 User Group for Administrative and Business Professionals
  • American Society of Administrative Professionals (ASAP)

Certifications

  • Certified Meeting Efficiency Specialist (CMES)
  • Financial Accounting for Administrative Professionals (FAPAP) certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Advanced Communication Skills for Business Certification Summit Group
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • Notary Public Certification - Chicago
  • Certified Executive Assistant (CEA)
  • Business Writing and Proofreading Masterclass Certification

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