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Skills

  • Customer and client relations
  • Transcription and dictation
  • Report analysis
  • Employee timesheet processing
  • Data entry
  • Report development
  • Filing and data archiving
  • 13 WPM typing speed
  • Records management
  • Administrative support

Work Experiences

  • Took up to 16 calls per several months and quickly redirected them.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Accurately coded and entered over 16 invoices per month, ensuring all transactions were processed and recorded within designated time frames.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Accounts Administrative Assistants and clients.
  • Oversaw 17 calendars in order to coordinate meetings, appointments, and events strategically.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Wrote business documents such as procedure, program, and procedure that were clear and professional.
  • Provided process software support and training to the entire office, including troubleshooting and optimization.

Summaries

  • Experienced in balancing high-volume inquiries with administrative requirements for a 7-person team.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Manages multiple projects at the same time with a high level of accuracy.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • SAP expert with exceptional team leadership and typing abilities.
  • Prepared to bring 6 years of experience to Brightline and take on a new and challenging role.
  • Administrative professional with strong communication, planning, and prioritization skills demonstrated over 12 years of service.
  • Positive, upbeat team player with superior clerical knowledge and a can-do attitude.
  • Customer service and conflict resolution skills are excellent.

Accomplishments

  • Served as a liaison between the accounting department and external vendors, resolving billing disputes and recovering over $9 in overcharged fees.
  • Collaborated with accounting and finance teams to streamline invoicing processes, resulting in a 69% increase in efficiency within 18 months.
  • Designed and maintained a comprehensive filing system for financial documents, leading to a 43% reduction in misplaced records.
  • Automated repetitive data entry tasks using Salesforce, increasing productivity and reducing errors by 15% in monthly financial reports.
  • Provided administrative support for tax preparation activities, ensuring all required documentation was compiled and submitted accurately by deadlines.
  • Reviewed and processed a high volume of purchase orders while maintaining a 37% accuracy rating across 18 months.
  • Reduced outstanding vendor payments by 71% through proactive follow-up and account reconciliation efforts.
  • Managed office supply procurement and reconciled expenses within budget constraints, leading to a 35% decrease in overhead costs.
  • Generated and distributed monthly performance reports for accounts receivable, highlighting key metrics and contributing to an 70% improvement in collections.
  • Facilitated the implementation of new financial software systems, providing training to over 4 employees across multiple departments.

Affiliations

  • Involvement in the International Association of Administrative Professionals (IAAP) 2022
  • National Bookkeepers Association (NBA) - Certificate in Bookkeeping Awarded
  • Member of the Association for Financial Professionals (AFP) – Cash Flow Management Committee 2024
  • Institute of Certified Bookkeepers (ICB) Member
  • Rotary International
  • Chartered Institute for Securities & Investment (CISI) Affiliate Member
  • Freemason
  • Lions Club
  • Association of Certified Accounts Payable Professionals (ACAPP) Affiliation
  • American Society of Safety Professionals

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Finance and Accounting for Administrative Professionals by standard
  • Project Management Professional (PMP)
  • ServSafe
  • Certified Internal Auditor (CIA)
  • Certified Financial Services Auditor (CFSA)
  • Certified Public Accountant
  • Certificate in Financial and Accounting Management from initiative
  • NetSuite Financial User Certification
  • Certified Payroll Specialist (CPS) by Summit Group

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