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Skills

  • Interpersonal and written communication
  • Needs analysis
  • Consultative sales techniques
  • Bookkeeping
  • Process improvement
  • Staff development
  • Problem resolution
  • Pricing tool development
  • Team Leadership
  • Proposal development

Work Experiences

  • Gathered and analyzed administrative cost data in order to prepare one year budgets for corporate management.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Assisted in the development and maintenance of business relationships by professionally handling partner and customer needs.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Entered data into the Jira system, including payments, account information, and call logs.
  • Restructured installation processes and staff teams, resulting in a 4% increase in productivity.
  • Answered an average of 3 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Summaries

  • In fast-paced environments, this tireless team player is known for remaining poised and calm.
  • Sales Support Administrator is a multi-talented Sales Support Administrator who is consistently rewarded for planning and operational improvements.
  • Offering a strong work ethic as well as a track record of developing long-term customer relationships.
  • Sales Support Administrator who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Ability to lead and motivate teams in fast-paced environments with tight deadlines to execute business opportunities and close sales.
  • Sales Support Administrator with 6 years of successful workflow optimization and client relations experience.
  • Sales Support Administrator is well-versed in receiving and processing customer inquiries.
  • Motivated Sales Support Administrator with experience managing large-scale projects, including budgeting and administration.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated with logistics and warehouse teams to deliver product orders on time, improving customer satisfaction by 38% over the past year.
  • Implemented CRM modifications to optimize workflow processes, resulting in a 63% increase in user efficiency.
  • Initiated a CRM training program for 15-member sales team, improving adoption of best practices by 40% within several months.
  • Drafted and distributed communication materials to sales teams, ensuring consistent messaging which led to a 35% increase in compliance with sales procedures.
  • Managed CRM software updates, ensuring 100% accuracy across customer data for 10+ active accounts, decreasing data errors by 47%.
  • Introduced an enhanced onboarding process for new clients that reduced onboarding time from 7 to category days.
  • Trained new hires on CRM systems, achieving a 8% proficiency rate within the first three years of onboarding.
  • Optimized support for field sales representatives by ensuring all technical support requests were handled within one year, improving productivity.
  • Increased sales 6% over three years.
  • Coordinated with vendor partners to ensure inventory availability, timely product dispatch, and resolving any logistical delays promptly.

Affiliations

  • International Association of Administrative Professionals
  • National Sales Network (NSN)
  • Association of Professional Sales (APS)
  • Business Process Modeling Group (BPMG)
  • Women in Revenue (WIR)
  • Institute for Professional Excellence in Coaching (iPEC)
  • Customer Service Institute of America (CSIA)
  • Sales Management Association (SMA)
  • Association of Briefing Program Managers (ABPM)
  • American Association of Inside Sales Professionals (AA-ISP)

Certifications

  • Certified Data Analyst with Excel and G-Sheets from Brightline
  • Customer Service and Sales Certified by program
  • Certified Public Accountant (CPA)
  • Customer Relationship Management (CRM) Certification by Denver
  • Certified SAP ERP Manager from framework
  • Certified Inbound Marketing Specialist from system
  • ServSafe
  • Certified Logistics Technician (CLT) from MSSC
  • Certified Salesforce Administrator by Salesforce
  • Microsoft Power BI Certification from Ironclad Systems

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