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Skills

  • Call triaging and routing protocols
  • Email and correspondence management
  • Organization
  • First Aid/CPR
  • Confidential data handling and compliance
  • Metric equipment
  • Payroll and budgeting
  • Documentation and control
  • Microsoft Office Suite proficiency
  • Bookkeeping

Work Experiences

  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Achieved performance objectives within several months.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on budget management and team leadership.
  • Boosted team morale and performance levels.
  • Adhered to payroll compliance.
  • Achieved zero service disruptions during integration.
  • Achieved annual recognition for cleanliness.
  • Assisted in the recruitment process for front office staff.

Summaries

  • Achieved a 49% increase in visitor sign-in efficiency.
  • To meet project objectives, prioritize projects and multitask effectively.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Achieved zero downtime in 2015.
  • Accomplished Receptionist Supervisor with expertise in reception management and scheduling, ensuring 4 hours of daily desk coverage over multiple shifts.
  • Receptionist Supervisor is a multi-talented Receptionist Supervisor who is consistently rewarded for planning and operational improvements.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Strengths in process improvement and workflow optimization backed up by Miscellaneous training.
  • Looking for a management position with a company in the Miscellaneous sector.
  • Accomplished Receptionist Supervisor with a proven track record of increasing sales by $7 through effective customer service and front desk management protocols.

Accomplishments

  • Reduced total call-waiting time by 62% through optimized phone call queue delegation procedures.
  • Collaborated with cross-department teams to handle high-volume tasks efficiently, boosting team productivity by 44%.
  • Supervised the successful implementation of scheduling software, which decreased shifts conflicts by 54% and improved schedule transparency.
  • Coordinated with IT to upgrade front-desk technology, improving overall desk functionality and reducing equipment-related complaints by 73%.
  • Initiated cross-disciplinary meetings to align front-desk tasks with company goals, improving staff communication and reducing task duplication by 83%.
  • Trained new receptionist staff in line with company best practices, ensuring a seamless transition and cutting onboarding time by 49%.
  • Collaborated with HR and facility management departments to streamline front-office operations, contributing to a 26% increase in overall office efficiency.
  • Led the customer satisfaction improvement program, resulting in a 31% increase in positive feedback across reception services.
  • Implemented a new phone handling procedure, leading to a 41% reduction in delayed call responses, improving customer satisfaction.
  • Received Scrum Master in front desk operations, enhancing the team's ability to deliver best-in-class customer service and increased front desk efficiency by 75%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Rotary International
  • International Customer Management Institute (ICMI)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals (IAAP)
  • Project Management Institute (PMI) - Administrative Professionals Division
  • Certified Professional Supervisor (CPS) from the program
  • National Council of Managers & Supervisors in Office Services (NCMSS)
  • Society of Human Resource Management
  • International Association of Hotel & Reception Management (IAHRM)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Certified Office Support Professional (COSP)
  • Leadership and Supervisory Skills for Office Managers Certification
  • Certified Professional in Inventory Management (CPIM)
  • Certified Courtroom and Legal Receptionist (CCLR)
  • Certified Public Accountant (CPA)
  • Time Management Techniques and Professional Productivity Certification
  • First Aid and CPR Certification Ironclad Systems
  • Certified Front Desk Supervisor (CFDS)

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