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Skills

  • Deadline management
  • Knowledge of real estate law
  • Customer service
  • Business operations
  • Contract negotiation
  • Budgets
  • Escrow software utilization (QuickBooks)
  • Mortgage and lending industry knowledge
  • Leadership and team mentoring
  • Supervision

Work Experiences

  • Achieved reduction in closing delays in 2017.
  • Balanced multiple time-sensitive tasks, allowing the escrow department to exceed client expectations on Workday closings.
  • Collaborated with title teams.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Delivered documents with 27% fewer errors.
  • Coordinated the close of 10 real estate transactions per month.
  • Created and maintained relationships with repeat clients.
  • Corrected errors in escrow instructions.
  • Completed preliminary title reports with zero discrepancies, ensuring legally compliant transfers in 3 transactions.
  • Assisted agents and lenders in ensuring that all client paperwork was signed and submitted by the closing deadline of standard.

Summaries

  • Customer-centric Escrow Coordinator.
  • Dedicated Escrow Coordinator with a focus on delivering exceptional client service and ensuring timely completions of real estate transactions. Increased post-closing client satisfaction rates by 78% through proactive issue resolution.
  • Coordinated smooth and timely real estate closings.
  • Customer-centric Escrow Coordinator dedicated to enhancing client experience throughout the closing process. Received accolades for resolving post-closing disputes and maintaining strong client relationships across Phoenix.
  • Award-winning Escrow Coordinator with a penchant for ensuring the flawless execution of real estate closings. Excelled in compliance, document verification, and digital process innovations that improved efficiency by 77%.
  • Dedicated to enhancing client experience.
  • Delivered fast and accurate service.
  • Adept at ensuring timely release of escrow funds.
  • Drove a 73% reduction in closing delays.
  • Conducted detailed audit preparation.

Accomplishments

  • Collaborated with vendors to introduce new service offerings in Columbus, enhancing client satisfaction and expanding market reach.
  • Processed monthly reconciliations of escrow accounts, identifying and correcting errors that saved the company $13 in potential penalties.
  • Identified and developed solutions for discrepancies in final disbursement amounts, preventing potential shortfalls of over $5 in client funds.
  • Documented and resolved framework which led to method.
  • Devised and implemented an electronic document management system for escrow accounts to improve retrieval time by 65%.
  • Led the reconciliation of escrow accounts on a portfolio valued at over $7, preventing financial and legal disputes with stakeholders.
  • Utilized Microsoft Excel to prepare and track financial statement reports for escrow settlements, improving accuracy by 34%.
  • Optimized the customer onboarding process for escrow management, leading to an increase in customer satisfaction by 70% year-over-year.
  • Collaborated with a cross-functional team of 6 members to close complex real estate transactions, helping the company achieve a 17% increase in successful deals.
  • Created detailed action plans to resolve discrepancies within escrow agreements, saving clients an estimated $14 in potential losses.

Affiliations

  • Federation of Exchange Accommodators (FEA)
  • Society of Women Engineers
  • National Association of Social Workers
  • Commercial Real Estate Women (CREW) Network
  • Association for Title Professionals and Agents (ATPA)
  • Women's Council of Realtors
  • International Association of Administrative Professionals
  • Jaycees
  • Association for Computing Machinery
  • Escrow Officers Association of Washington

Certifications

  • Certified Escrow Officer (CEO) - Oregon
  • CompTIA A+ Technician
  • CompTIA Security+
  • Escrow Accounting Specialist (EAS) Certification
  • Real Estate Settlement Procedures Act (RESPA) Compliance Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Title Agent (CTA) - framework
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Certified Vendor Relations Management (CVRM) for Real Estate

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