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Skills

  • Business operations
  • Process improvement
  • Service access enhancement strategies
  • Regulatory compliance
  • Client intake assessments
  • Emotional intelligence in high-stress environments
  • Effective communication with diverse populations
  • Job placement services
  • Needs assessment
  • Addiction recovery program facilitation

Work Experiences

  • Assisted social workers in developing, coordinating, and leading programs for people with procedure and process concerns.
  • Collaborated with multidisciplinary teams.
  • Transported Tableau to the past year customer locations.
  • Achieved a 49% audit success rate.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Advocated for client rights through policy reviews, successfully reversing 18 unjust denials of social services in 2015.
  • Assessed barriers to service for non-English-speaking clients.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Achieved a 31% improvement in service outcomes.
  • Contributed to a 30% growth in long-term employment outcomes.

Summaries

  • Accomplished Human Services professional with a history of successfully reducing re-offenses by 57% among high-risk youth through enhanced monitoring and support.
  • Collaborative leader with a history of training new staff.
  • Collaborative leader with a history of training new staff in best practices, resulting in a 37% enhancement in team productivity within three years.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.
  • Compassionate Human Services Case Manager skilled in coordinating trauma-informed care and reducing repeat crises among survivors of program by 65%.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Advocated for effective service delivery.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with law enforcement and judicial officers to streamline court-ordered referrals, reducing client service delays by 23%.
  • Created and implemented measurable goals for the community outreach team, increasing client engagement and program success by 16% within three years.
  • Introduced a referral follow-up system, improving communication between case managers and external agencies, resulting in 55% faster client service delivery.
  • Advocated in 5 legal hearings, contributing to favorable outcomes for 20% of clients courted for conservatorship or guardianship.
  • Supervised and counseled a team of 14 case managers, introducing quality control measures that increased team compliance with internal policies by 47%.
  • Collaborated with team of 13 in the development of procedure.
  • Improved reporting accuracy by implementing a new digital file system HubSpot, reducing errors by 25%.
  • Streamlined workflow for legal advocacy in court processes, reducing time-to-service for court-mandated clients by 53%.
  • Implemented new tracking technology Tableau to manage case files, reducing administrative time on file retrieval processes by 82%.

Affiliations

  • National Staff Development and Training Association (NSDTA)
  • National Alliance on Mental Illness (NAMI)
  • National Association of Peer Supporters (NAPS)
  • Society of Women Engineers
  • International Federation of Social Workers (IFSW)
  • Coalition for Juvenile Justice (CJJ)
  • National Network for Social Work Managers
  • Association of Information Technology Professionals
  • Society for the Advancement of Violence and Injury Research (SAVIR)
  • National Coalition for the Homeless (NCH)

Certifications

  • Mental Health First Aid Certification (Adult or Youth)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified Public Accountant (CPA)
  • Certified Compassion Resilience Facilitator
  • Child & Family Team Facilitation Training
  • ServSafe
  • CompTIA Network+
  • Certified in Family and Consumer Sciences (CFCS)

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