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Skills

  • Team building
  • Data-driven decision making
  • Multidisciplinary Team Coordination
  • Client intake assessments
  • Process improvement
  • Legal advocacy in court processes
  • Metric equipment
  • Comprehensive risk analysis
  • Emotional intelligence in high-stress environments
  • Crisis de-escalation

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 31% improvement in service outcomes.
  • Achieved improvement over several months.
  • Assessed and identified barriers to service for non-English-speaking clients, streamlining linguistic access through new translation partnerships.
  • Advocated for client rights through policy reviews.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted financial reviews for clients.
  • Achieved results in 2016.
  • Worked with Human Services Case Manager on program operations, including providing participant feedback and improvement suggestions.
  • Achieved a relapse reduction of metric.

Summaries

  • Advocated for clients.
  • Compassionate advocate for underserved populations.
  • Collaborative leader with a history of training new staff in best practices, resulting in a 37% enhancement in team productivity within three years.
  • To maintain efficiency and program outreach, skillfully meet diverse needs and address issues.
  • Collaborative leader with a history of training new staff.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a relapse reduction of system.
  • Demonstrated ability to form and maintain long-term relationships.
  • Achieved near-perfect client satisfaction.
  • Compassionate Human Services Case Manager.

Accomplishments

  • Evaluated program effectiveness through data collection and analysis, resulting in an initiative that reduced client attrition rates by 21%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with mental health professionals to create intervention plans, reducing client crisis incidents by 78% across three years.
  • Introduced a referral follow-up system, improving communication between case managers and external agencies, resulting in 55% faster client service delivery.
  • Provided legal advocacy and expert testimony for domestic violence survivors in 4 court appearances, strengthening protection order case outcomes by 32%.
  • Documented and resolved procedure which led to method.
  • Led a multi-disciplinary team meeting to assess complex cases, successfully reducing repeat service cycles among chronic clients by 24%.
  • Developed and implemented comprehensive care plans for a caseload of 3 clients, ensuring 90% of client goals were achieved within the past year.
  • Secured supplemental benefits for clients by working with local employers and organizations, resulting in $111,000 of additional yearly resources available to 16% of caseload.
  • Negotiated with shelters for priority placements, ensuring 18% increase in bed availability for critical clients within one year.

Affiliations

  • Society for the Advancement of Violence and Injury Research (SAVIR)
  • National Council for Mental Wellbeing (NCMW)
  • American Public Human Services Association (APHSA)
  • Society of Women Engineers
  • Toastmasters
  • American Marketing Association
  • Association for Community Organization and Social Administration (ACOSA)
  • Human Services Alliance of Missouri (HSAM)
  • American Family Therapy Academy (AFTA)
  • National Organization for Human Services (NOHS)

Certifications

  • Child Welfare Case Manager Certification
  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified in Family and Consumer Sciences (CFCS)
  • Project Management Professional (PMP)
  • Motivational Interviewing (MI) Training
  • Licensed Master Social Worker (LMSW)
  • National Certified Peer Specialist (NCPS) Certification
  • Certified Behavioral Health Case Manager (CBHCM)
  • American Association of Service Coordinators (AASC) Certification

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