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Skills

  • Pro-Am tournament facilitation
  • Project organization
  • Member engagement and satisfaction improvement
  • Clubfitting and equipment sales consultation
  • Sales trend analysis
  • Cross-department collaboration
  • MS Office
  • Supervision
  • Process improvement
  • Inventory management

Work Experiences

  • Boosted community engagement.
  • Analyzed market trends to adjust pro shop inventory, generating a 74% reduction in excess stock and increasing profit margins.
  • Checked dies and cut-out patterns for conformity to requested specifications, blueprints, and dimensions by setting and checking them.
  • Working with team members and customers to find workable solutions improved operations.
  • HubSpot was delivered to customer locations by me.
  • Saved money by developing functional solutions to system problems.
  • Used HubSpot to compile data gathered from various sources.
  • Mixed catalysts into the resin and sprayed the mixture onto pre-cut fiberglass.
  • Worked with others to brainstorm new program possibilities.
  • Addressed member concerns.

Summaries

  • Strategic thinker with expertise in team leadership.
  • Communicative and team-oriented, with Workday expertise.
  • Knowledge of Microsoft Excel in depth, as well as team leadership and vendor management abilities.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Multilingual and fluent in French and Portuguese, with a strong grasp of cultural differences.
  • Standard, framework, and standard are all available.
  • Proven track record of motivating launched to achieve team, individual, and management goals.
  • First Assistant Golf Professional is a hardworking and dependable First Assistant Golf Professional who excels at cross-functional collaboration and stakeholder engagement.
  • A highly organized golf operations leader with a track record of increasing member engagement by 15% through innovative programs and personalized lessons.
  • Results-oriented Sports professional with performance reporting, project management, and stakeholder engagement strengths.

Accomplishments

  • Enhanced inventory management protocols in the pro shop, reducing stock issues and increasing availability for high-demand items by 57%.
  • Developed a personalized coaching platform, increasing golfer skill assessments accuracy by 54% and driving repeat lessons.
  • Utilized feedback surveys and data analysis to improve lesson programs, leading to a 47% increase in referrals and participant ratings.
  • Improved guest satisfaction scores by designing a tailored membership experience that included tournament entry perks, driving retention by 58%
  • Boosted golf retail sales by 48% through the introduction of exclusive product lines and targeted member promotions.
  • Set up technology integration for swing monitoring and analysis, increasing client understanding of their technique and lesson retention by 60%.
  • Engaged with local businesses to establish corporate clinic offerings, resulting in a 51% boost in group lesson enrollments.
  • Collaborated with apparel vendors to introduce new seasonal collections, leading to a revenue boost in the pro shop by 43%.
  • Analyzed customer feedback to redesign golf lesson packages, resulting in an increase of 28% in private coaching inquiries.
  • Developed and executed Pro-Am tournaments alongside sponsors, successfully generating 6+ in fundraising for the club.

Affiliations

  • Committee Member, Seattle Junior Golf Association, contributing to youth talent development programs across local communities.
  • Certified Golf Instructor, Titleist Performance Institute (TPI), focusing on body mechanics and skill development.
  • Regular attendee, PGA Merchandise Show, gaining exposure to the latest industry trends and technologies in golf equipment and operations.
  • Member, Golf Club Managers Association (GCMA), actively participating in leadership discussions on club operations and business development.
  • Certified Swing Analyzer Trainer (TrackMan/PGA Coach), specializing in using technology for player performance improvement.
  • Guest Panelist for process, a golf industry conference focused on fostering diversity and engagement in youth and amateur golf.
  • Active Member, Golf Club Technology Association, working with software tools that enhance membership services and communication.
  • Member, Club Management Association of America (CMAA), benefiting from leadership development opportunities in club environments.
  • Regular attendee, Golf Industry Show (GIS), keeping updated on maintenance, operations, and turf management trends.
  • Participant, PGA Professional Golf Management (PGM) Program, enhancing operational expertise in managing golf facilities.

Certifications

  • Golf Tournament Management Certified (Golf Genius Software)
  • Certified Golf Coach (International PGA or PGA-Recognized Body)
  • Salesforce
  • Google Certified Professional Cloud Architect
  • Advanced Teaching Methods Certification (USGTF or PGA)
  • CompTIA Security+
  • First Aid, CPR, and AED Certification - Red Cross
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • SafeSport Trained – United States Center for SafeSport

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