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Skills

  • Correspondence handling
  • Excellent planner and coordinator
  • Presentation design
  • G Suite knowledgeable
  • Administrative support
  • Payment processing
  • AP/AR proficiency
  • Insurance verifying
  • Document conversion
  • Document filing

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Was in charge of all inbound and outbound correspondence, including faxes, phone calls, and emails.
  • Kept track of visitors and screened them to ensure that they had access to inter-office personnel.
  • Created agendas, records, and reports organizational systems.
  • Greeted customers and visitors in person as well as over the phone.
  • Was in charge of the reception area, which included answering phones, handling in-person requests, managing internal and external communications, and greeting visitors.
  • Increased customer satisfaction by 11% by quickly and effectively resolving customer issues.
  • Oversaw all aspects of reception, including greeting visitors, answering phones, and keeping the front desk tidy.
  • All new hire, security, and temporary paperwork was organized by me.
  • Maintained strict confidentiality to maintain customer confidence and protect operations.

Summaries

  • Dedicated clerical team member seeking additional work experience in the Miscellaneous.
  • Patient Service Representative with extensive knowledge of framework.
  • Delivering critical clerical support to internal teams, customers, vendors, and other stakeholders has proven to be a success.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • 10 years of experience in general office procedures, strategic planning and budget management.
  • Exceptional at keeping files organized and composing professional correspondence.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Expert and knowledgeable in security, service, and clerical requirements.
  • Executive Assistant with exceptional phone, scheduling, and documentation skills who is a hard worker and multi-tasker.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.

Accomplishments

  • Planned and executed all aspects of a major office headquarter move.
  • Documented and resolved metric which led to system.
  • Advised
  • Recommended
  • System Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.
  • Achieved method through system.
  • Responded
  • Resolved
  • Process Improvement: Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Completed

Affiliations

  • Member of the American Medical Billing Association (AMBA)
  • Member of the Health Management Academy Leadership Council
  • Lions Club
  • American Health Information Management Association (AHIMA)
  • Contributor to healthcare-focused workshops aimed at improving registration workflows
  • Association for Supply Chain Management (APICS)
  • Certification in HIPAA Compliance from initiative
  • Member of the American Academy of Professional Coders (AAPC)
  • Certified Patient Account Representative (CPAR)
  • American Marketing Association

Certifications

  • Behavioral Health Patient Rights Certification - system
  • Medical Billing Certification - American Medical Billing Association (AMBA)
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Healthcare Compliance Certification (CHC) - Compliance Certification Board (CCB)
  • Certified Customer Service Professional (CCSP) - National Customer Service Association (NCSA)
  • Certified Protection Officer (CPO)
  • Patient Experience Specialist Certification - Beryl Institute
  • Certified Medical Reimbursement Specialist (CMRS) - American Medical Billing Association (AMBA)

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