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Skills

  • Team building
  • Adapting leadership styles to specific contexts
  • Continuous learning advocacy
  • Invoice generation
  • Employee retention strategies
  • Conflict resolution and mediation
  • Data-driven decision making in leadership
  • Business operations
  • Problem resolution
  • Inventory management

Work Experiences

  • Finished standard of project, which resulted in procedure.
  • Achieved smoother onboarding for new team leads.
  • Answered 12 phone calls per one year to assist customers.
  • Championed diversity in leadership by spearheading mentorship programs for underrepresented groups, resulting in a 66% increase in diverse managerial hires.
  • Kept my program knowledge up to date by doing data analysis and workflow optimization.
  • Achieved performance improvement of 54%.
  • Achieved results within the first 18 months.
  • Used Tableau to compile data gathered from various sources.
  • Boosted employee retention by 74%.
  • Provided individualized educational, behavioral, and emotional support to students.

Summaries

  • 26% of mentees advanced to upper management.
  • Detailed understanding of the requirements for standardized testing.
  • Achieved 13% of mentees promoted to leadership roles.
  • Knowledge of QuickBooks in depth, as well as budget management and risk assessment abilities.
  • Stakeholder engagement Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Achieved a 34% boost in employee retention.
  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.
  • Achieved a 32% improvement in employee performance.
  • Achieved 60% of mentees meeting or exceeding performance goals.
  • Mentor Leader vendor management cross-functional collaboration performance reporting quality assurance vendor management strategic planning data analysis strategic planning [

Accomplishments

  • Introduced a career development curriculum to the mentoring program, helping 8 participants secure promotions within 18 months.
  • Enhanced organizational teamwork through leadership-focused team-building events, increasing project completion rates by 34% over 6 months.
  • Mentored 3 employees, helping 28% achieve career development goals within two years and earning Top Performer.
  • Implemented a progress tracking system that enabled mentees to consistently meet career milestones within one year, resulting in improved long-term retention.
  • Played a key role in talent development programs, driving a 39% alignment between mentee goals and long-term organizational outcomes.
  • Managed team-building initiatives that fostered stronger relationships between mentees and their mentors, leading to a 36% increase in productivity.
  • Facilitated bi-weekly cross-functional collaboration sessions for the mentoring program, improving team communication and problem-solving by 39%.
  • Championed situational leadership approaches in team settings, leading to a 59% improvement in team problem-solving capabilities.
  • Coached and guided 12 direct reports in a high-growth environment, facilitating a 66% improvement in individual performance evaluations.
  • Successfully matched 17 new hires with senior mentors, reducing training time by 63% and improving onboarding effectiveness.

Affiliations

  • Mentor, International Coaching Federation (ICF), guided certified coaches through real-world application of leadership and emotional intelligence.
  • Volunteer Mentor, Big Brothers Big Sisters of America, mentored youth in career and educational development for 15 years.
  • Member, International Mentoring Association (IMA), actively contributing towards mentorship thought leadership and training initiatives.
  • Active Member, National Association of Diversity Officers in Higher Education (NADOHE), supported mentorship programs advocating for diversity in leadership roles.
  • Certified Facilitator, Leadership Circle Profile, mentored emerging leaders using 360-degree feedback tools to guide their growth.
  • Advisory Member, HR Leaders Mentorship Consortium, supported development of early-career HR professionals through one-on-one mentoring.
  • Member, Youth Mentoring Action Network (YMAN), collaborated to create programs that prepare youth for academic and career success.
  • Member, National Speakers Association (NSA), delivered presentations on mentorship and leadership strategies.
  • Participant, Emerging Leaders Mentorship Program, shared best practices for leadership growth and personal development.
  • Board Member, Mentor.org, participated in governing activities that shaped policies for mentoring models on career guidance.

Certifications

  • Leadership Coaching for Organizational Well-Being Certification – Meridian
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • American Academy of Financial Management (AAFM)
  • Association for Project Management (APM)
  • Emotional Intelligence (EQ) Leadership Certification - Harbor & Co.
  • International Coach Federation (ICF) Membership and Credentialing
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Learning and Performance (CPLP)
  • Lean Six Sigma Green Belt Certification – Summit Group

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