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Skills

  • Cross-functional team collaboration
  • Relationship development
  • CRM software proficiency (Adobe Creative Suite)
  • Invoicing oversight
  • Problem resolution
  • Customer service
  • Customer service excellence
  • Business development strategies
  • First Aid/CPR
  • Client onboarding process improvement

Work Experiences

  • Collaborated with a Atlanta maintenance and logistics firm.
  • Advised corporate clients on moving packages.
  • Automated customer record management through Jira, doubling administrative efficiency in logistics.
  • Conducted periodic service reviews.
  • Conducted periodic service reviews, leading to a 60% decline in follow-up issues after relocations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Created tailored relocation services using ServiceNow, streamlining client onboarding and improving retention by 47%.
  • Looked for industry trends on social media and through online sources.
  • Achieved faster on-time completion rates by 55% %.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Adept at leveraging market knowledge.
  • Boosted client satisfaction through tailored consultations.
  • Achieved a 47% improvement in customer satisfaction scores.
  • Achieved performance boosts of 30%.
  • Based on client needs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 48% higher reliability.
  • Relocation Sales Specialist is a multi-talented Relocation Sales Specialist who is consistently rewarded for planning and operational improvements.
  • Achieved measurable improvement in customer lifetime value.
  • Consistently achieved 56% over sales quotas.

Accomplishments

  • Led multi-location relocation projects, successfully coordinating the move of 14 employees within procedure, delivering results on time and under budget.
  • Supported 12 employees transitioning to new markets by providing detailed destination knowledge, easing their relocation experience.
  • Reduced contract review time with new automated processes, resulting in a savings of 3 work hours per week.
  • Exploited market trend analysis to adjust pricing strategies, resulting in a 57% increase in competitive bids won.
  • Contributed to the establishment of a scalable international logistics system, reducing customs delays by 27%.
  • Delivered quarterly presentations to leadership on market trends, contributing to the realignment of sales strategies and 29% revenue growth.
  • Executed cross-functional collaboration with legal and compliance teams to ensure all relocation contracts met regulatory standards.
  • Closed $192,000 worth of new relocation accounts through relationship building and needs-based selling.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Identified opportunities for relocation service expansions, leading to the introduction of performance reporting, accounting for 34% of new revenue.

Affiliations

  • Global Moving Industry Trade Group Membership
  • International Association of Movers (IAM)
  • American Trucking Associations – Moving and Storage Conference
  • American Marketing Association
  • American Medical Informatics Association
  • Corporate Relocation Council (CRC)
  • Member of Regional Relocation Strategy Council
  • Certified Moving Consultant (CMC) Certification from AMSA
  • International Society of Logistics (SOLE)
  • Corporate Real Estate Network (CoreNet)

Certifications

  • Certified International Moving Specialist (CIMS) – method
  • Certified Move Consultant (CMC) category
  • Digital Sales and Marketing Certificate – framework
  • Certified Packing Professional (CPP) – procedure
  • First Aid/CPR Certified
  • Certified International Specialist (CIS) – initiative
  • Salesforce
  • International Freight Forwarding Certification - FIATA
  • Global Mobility Certificate – category
  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals

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