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Skills

  • Project cost reduction strategies
  • Performance tuning in congested environments
  • MS Office
  • Multilingual client communication
  • Team building
  • Cross-functional team collaboration
  • Client needs assessment
  • Latency optimization
  • Wireless Network Design
  • Problem resolution

Work Experiences

  • Collaborated with vendors on beta testing of new Tableau devices, providing critical feedback that contributed to product refinements.
  • Achieved a 44% ticket closure rate.
  • Deployed wireless network systems across 4 locations.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Collaborated with vendors on beta testing.
  • Collaborated with cybersecurity teams.
  • Designed and deployed wireless network systems across 15 locations, improving connectivity uptime by 79%.
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Achieved success during 2024.
  • Folded and arranged standard merchandise in attractive displays to increase sales.

Summaries

  • With consultative techniques and careful attention to individual needs, dependable and upbeat Wireless Expert is successful in promoting customer loyalty, satisfaction, and purchases.
  • Closed tickets quickly.
  • Closed 14 tickets per day.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved faster problem resolution.
  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Collaborated seamlessly with vendors and clients.
  • Certified Wireless Expert with advanced knowledge of Wi-Fi 6, Zigbee, and LoRa protocols, ensuring versatile, cutting-edge network solutions.
  • Award-winning track record in 2015.
  • Advised clients on network architecture improvements.

Accomplishments

  • Achieved a 33% improvement in signal strength and coverage by optimizing placement of access points in Seattle.
  • Efficiently resolved 5 wireless support tickets within SLA, maintaining a 55% customer satisfaction rate.
  • Leveraged wireless interference mitigation tactics to enhance signal stability across 9 indoor/outdoor sites.
  • Collaborated with product teams to redesign user-end wireless controls, reducing setup complexity by 26%.
  • Introduced wireless automation scripts that reduced manual configuration time by 70%, enhancing overall team productivity.
  • Managed wireless protocol upgrades across key locations, ensuring compatibility with the latest Miscellaneous wireless standards.
  • Performed spectrum analysis for multi-floor initiative deployments, mitigating signal interference and increasing throughput by 58%.
  • Resolved product issue through consumer testing.
  • Developed and delivered technical training on wireless calibration for 7 employees, resulting in Scrum Master certifications.
  • Improved client onboarding process for wireless services, reducing setup times by 16 days and enhancing customer satisfaction across key accounts.

Affiliations

  • Joint Venture with 5G Americas for Wireless Research
  • Presentations at the Mobile World Congress (MWC) 2018
  • Certified in Wireless Network Security (CWSP)
  • Telecommunications Industry Association (TIA), Active Participant
  • Institute of Electrical and Electronics Engineers (IEEE) Member
  • Association for Computing Machinery
  • Mentored students in the method Telecommunications & Wireless Engineering Club
  • International Council of Nurses
  • National Alliance for Communications, Technology, Education, and Learning (NACTEL)
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Wireless Technology Specialist (CWTS)
  • ITIL Foundation Certification
  • Certified Professional Technical Communicator (CPTC)
  • Aruba Certified Design Expert (ACDX)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Wireless Network Professional (CWNP)

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