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Skills

  • Conflict resolution
  • First Aid/CPR
  • Client Satisfaction Improvement
  • Customer service
  • Divorce and custody issues
  • Problem-solving
  • Client issue resolution
  • Skilled community-based case manager
  • Escalation management
  • Internal Audits

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Assisted in mediating over 5 disputes between parties, achieving resolution in 84% of cases.
  • Caught 11 potential discrepancies.
  • Contributed to a 64% increase in timely submissions.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with attorneys to ensure seamless handover of case-related documents, with a 83% improvement in the overall efficiency of the litigation support process.
  • Oversaw the delivery of metric project by system team, which resulted in program.
  • Achieved positive feedback in quarterly surveys.

Summaries

  • Achieved results across 2017.
  • Achieved zero errors in court filings.
  • Patient Case Administrator who excels at client advocacy and has a broad understanding of community resources.
  • Achieved 80% improvement in client satisfaction.
  • Achieved a 51% accuracy rate.
  • Achieved 54% deadline adherence.
  • Collaborative and analytical, with a track record of forming strategic alliances, advocating for clients, and driving change in underserved communities.
  • Clear understanding of process improvement and cross-functional collaboration as well as stakeholder engagement training.
  • Avoided escalations.
  • Client-centric Case Administrator with a 48% positive feedback rate, known for delivering tailored case updates and maintaining long-term relationships.

Accomplishments

  • Maintained 80% case accuracy by conducting thorough pre-trial document reviews and coordinating team efforts.
  • Increased overall case throughput by 79% by developing and launching a new intake tracking process.
  • Developed and administered training for new staff on case management software, improving team onboarding by 70%.
  • Facilitated multi-disciplinary team meetings for over 6 concurrent cases, resolving client concerns while maintaining case timelines.
  • Handled 7 active cases while maintaining detailed and organized case files, achieving a 65% on-time completion rate.
  • Managed successful resolution of 6 high-complexity cases while maintaining a 44% compliance with legal standards.
  • Analyzed and flagged urgent cases, leading to a 58% decrease in missed deadlines over a 18 months period.
  • Reviewed and archived case documents for compliance audits, maintaining a 69% success rate during external reviews.
  • Resolved product issue through consumer testing.
  • Collaborated with technical teams to integrate Tableau into case management systems, streamlining filing procedures by 74%.

Affiliations

  • American Society of Safety Professionals
  • International Association of Court Administrators (IACA)
  • Project Management Institute
  • American Marketing Association
  • Society of Women Engineers
  • Jaycees
  • Legal Writing Institute (LWI)
  • American Bar Association (ABA) - Member
  • National Federation of Paralegal Associations (NFPA)
  • Notary Public Certification, Oregon

Certifications

  • Certified Legal Manager (CLM) by Association of Legal Administrators
  • Professional Legal Secretary (PLS) Certification by NALS
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Certified Records Manager (CRM)
  • SHRM Certified Professional (SHRM-CP)
  • Notary Public Certification by Oregon
  • Certified Information Privacy Professional (CIPP/US) by IAPP
  • Paralegal Certificate from standard
  • Document Management Specialist (CDIA+) by CompTIA

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